Name: Hotel Sudu Araliya
Address: Polonnaruwa, Sri Lanka
Rating: 7.8

Sri Lanka

Nuwara Eliya

Unawatuna

Polonnaruwa

Room is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size. 

Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.

Stayed at Araliya Green Hills with family and had a very pleasant experience. The service and amenities were excellent, and the staff made sure we were comfortable throughout our stay. The property is well-maintained and offers a relaxing atmosphere, perfect for a family trip. Cleanliness and location were good, and overall the stay felt peaceful and enjoyable. A great option for families looking for comfort and warm hospitality.

The room is large and the furniture is simple. The bed is not very soft, I like this slightly harder mattress. The chef's breakfast and dinner are good and more suitable for Chinese appetite. There are also resident singers for dinner. The hotel is also convenient to Horton Plains, which is about 45 minutes by car.

From the moment we arrived, we were greeted by wonderfully friendly staff at the reception desk, and our positive impression continued when we saw our room. It was incredibly spacious and spotlessly clean and a perfect space to relax in.

Unfortunately, our enthusiasm dipped when we looked out the window. We had eagerly anticipated the sea view we booked, but found ourselves on the first floor looking directly onto the main path to the restaurant. The lack of both a view and privacy was a real disappointment.

The challenges were compounded by a local festival taking place during our stay. This rendered the beach unusable due to the sheer volume of people. Worse, the road closures made leaving the hotel a logistical headache, leaving us feeling a bit trapped. A final frustration was discovering there were no shops nearby and no convenience store in the hotel itself, so be sure to pack everything you might need.

In summary, while we can't fault the hotel on its cleanliness or the friendliness of its staff, the experience was significantly hampered by the room mix-up and the festival chaos. It wasn’t a bad stay, but it was far from the relaxing getaway we had planned.

This was a great location in Polonnaruwa. We loved all the services provided. The hotel had a great garden and I would say this is one of the best hotel gardens ever experienced in Sri Lanka. I specially thank front office  “Hansika” which she was very proactive in helping out, also her wonderful customer service to all of us stayed at the hotel. We also would like to thank “Dilshan” for his services throughout dining. We wish both of these staff very well and hope to come back soon. Also would definitely recommend the place for wonderful stay with fantastic views over Parakrama Samdudraya.

Araliya

Columbus

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