Name: Hotel Topaz Ozai Ekimae
Address: Oita, Japan
Rating: 9.9

Japan

Yufu

Beppu

Oita

Not far from the train station and attractions, both are about a ten-minute walk away. The hotel is spacious and clean. Although it's a single person tatami room, it's quite large, and there's a beautiful view outside the window. The onsen's opening hours are very traveler-friendly, allowing you to enjoy a soak before midnight and in the early morning. I'll definitely come again next time!

Decided to visit Yufuin last minute, so I booked this hotel quite late. Options were limited, but I chose this one for its Japanese garden. It's a very typical hot spring ryokan with older facilities, but the service was exceptional. They offered private car pickup and drop-off at the station. Although their English wasn't perfect, they made a genuine effort to communicate, which I truly appreciated. The food was fresh and exquisite, quite good.

This was my second trip to Yufuin with my mother and family. Ten years ago, I stayed at the Yamano-kan Hotel, and this time I stayed at the Ryotei Tanokura Hotel. Only after checking in did I realize they were from the same group. The two hotels are connected, with a total of four hot spring baths. However, perhaps because it wasn't peak season, we had the men's hot spring bath to ourselves twice a day, morning and evening. The wooden, rustic, pure Japanese style offered a tranquil experience.

The biggest advantage is its proximity to Lake Kinrin, within 100 meters.

The butler service was very attentive and considerate, providing round-trip transportation from the station.

The food was as expected in terms of quality and taste.

Beautiful and lovely onsen hotel with very helpful staff. This time there are two private onsen baths in our room, one indoor and one outdoor. It is quite inside the facility and relaxing. The quality of food was excellent too. The entrance to the hotel is not easy to find, as the street can be full of people and the entrance sign isn't such visible. You may want to seek help by contacting the hotel if you have trouble finding the entrance especially when you are driving there for the first time.

The hotel is in the hot spring area, a 10-minute walk to Umijigoku. There is a bus stop at the door of the hotel, and the location is convenient. The internal facilities are new and clean, and the rooms are tidy. The hotel staff are also very friendly and willing to help guests. Breakfast and dinner were both plentiful and of good quality. You can have Bungo Wagyu for dinner. The staff would come over from time to time to ask if we want to order more Wagyu. We ate a lot of Wagyu. As a foodie, I recommend this hotel 10 points!

There is a wonderful hot spring bath that flows directly from the source. I felt that the topaz-colored hot water had the effect of regulating the autonomous nerves and relaxing the stiffness.
The single room is clean and new and close to JR Ozai station, so it may be perfect for a solo trip for hot spring purposes.

　However, the problem is staff and management.
Even if I tried to enter the large communal bath after check-in, it was crowded with day trip bathers and washed potatoes. I took a bath the next morning because I had a plan. Check the front desk multiple times that you can take a bath the next morning.
　But the next morning, the public bath was closed with a close display.
There were other angry guests, and eventually everyone took a bath. I was impressed by the wonderful quality of the spring.

　Another thing is that you have to fill in all your address and phone numbers at check-in. When booking through online companies such as Trip.com, the hotel side has all the information, and originally it is only a signature. Or rather, it is almost the case now.
　I had a minor finger disability and had a help mark. I was in pain because my hands were not good at shaking.
　I managed to finish writing, but I had further mental pain. The staff spoke out and corrected it while saying, ”Is this 7? 3?” I cried in tears of sadness that I was embarrassed.
　I wonder if I can't see the help mark.
All of these seemed to be caused by the staff, and I felt that there was a problem with the management's lion ruler operation.
　Vijiho, which has a wonderful large communal bath that flows directly from the source, is actually quite rare. To the manager. Please acquire a customer's perspective as much as possible.

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