Name: Hotel Topaz Ozai Ekimae
Address: Oita City, Japan
Rating: 9.4

Japan

Yufu

Beppu

Oita City

Although it's a little over a kilometer from the station, I highly recommend walking instead of taking a taxi, as the scenery along the way is absolutely beautiful. Cherry blossoms, streams, small bridges, distant mountains, fields, and a mix of Western and Japanese-style houses create a very soothing atmosphere. The hotel exceeded my expectations. The lobby is grand, and the front desk staff are fluent in English and provide detailed information. On the top floor (4th floor), there's an observation onsen. The rooms are purely Japanese style, clean, tidy, comfortable, spacious, fully functional, and offer expansive views of beautiful scenery. There's also a restaurant in the lobby. Many restaurants in Yufuin's Yunotsubo Street and Floral Village close by 4 PM. Personally, I find this natural, unspoiled environment much more relaxing than those famous, trendy tourist spots.

We went to Fukuoka for Chinese New Year, and since my husband loves hot springs, we decided to stay two nights in Yufuin. The inn's location was superb, close to Lake Kinrin, and very quiet. Just a short walk away was Yufuin main street.

We booked late, so our only option was a Japanese-Western style room without a private hot spring, which was a pity and a bit disappointing for my husband.

Our 'one-night, two-meals' plan was incredibly filling, featuring what seemed like kaiseki cuisine plus either wagyu barbecue or wagyu shabu-shabu. I'm not really an expert on kaiseki, but I could definitely tell the food was exquisite and fresh.

Since we don't speak Japanese, the inn assigned a young, English-speaking waitress to attend to us throughout our stay, which was very thoughtful. As I mentioned, the food portions had many courses, and we were quite full by the end. When the waitress asked if we wanted rice and we replied 'just a little,' she seemed genuinely concerned, thinking perhaps we didn't like the food 😅. I wanted to tell her we were simply already full.

As for the downsides, my husband found the toilet a bit far from the sink, especially in the private toilet within the bedroom. The inn also didn't offer laundry service; staff advised us to use the laundromat on the main market street if we needed to wash clothes. In the end, we decided against it and waited until we returned to Fukuoka to do our laundry at the hotel there.

Also, I imagine the inn is a traditional Japanese establishment, and the staff are quite principled. We were late arriving due to unfamiliarity with the transport, so dinner was pushed back to around 7:30 PM. They seemed a little displeased but remained composed. On our way back, as our preferred train/bus tickets were sold out, we had to leave earlier. The inn was accommodating with our breakfast time. We initially asked them to reduce the portion for the child and just serve scrambled eggs, but they insisted on serving the full original portions, telling us to eat as much as we could. Their reasoning was that since we had paid, we should receive the full amount we ordered, which we respected. We simply didn't want to waste food.

Overall, we were satisfied and really appreciated the Japanese culture and traditional decor in all aspects.

This was my first time staying at a hot spring ryokan, and I wasn't quite sure what to expect.

Upon arrival, we were offered welcome tea and snacks, and they even helped us take our luggage to the room. Our stay included dinner and breakfast, and the meals were incredibly rich and delicious. The main course for dinner was Wagyu shabu-shabu. If you don't eat beef, you can inform them in advance. If you wait until the day of, there might be an additional charge.

The room was huge, split over two floors. The bedroom was on the second floor, while the first floor mainly consisted of the living room and a private hot spring area. The private hot spring even had both indoor and outdoor sections, which was a fantastic experience.

Since I don't speak Japanese and only a little English, they were very patient in translating everything during our interactions (check-in, meal explanations, etc.).

When checking out, they escorted us to our car. During check-in, they also asked if we'd like a ride to Yufuin Station upon check-out, but since we had a private car, we didn't use that service, so I'm not sure if there's a charge for it.

Overall, it was a wonderful experience.

Our stay at Yufuin ”Tano-kura” was absolutely flawless. First off, the service was truly top-notch. Our dedicated staff member (SIC) was incredibly professional and attentive, taking exceptional care of us throughout our visit. What really put us at ease was their meticulous attention to confirming food allergies, which allowed us to fully enjoy the exquisite and delicious cuisine without any worries. Every interaction, from the introduction to the hotel facilities to the meal service in our room, was handled with utmost politeness and respect.

The environment was impeccably clean and tidy, making for a wonderfully comfortable stay. This trip truly allowed us to relax completely; we left feeling fully recharged and revitalized. Our sincere thanks for such a perfect experience!

The hotel has a great location, right across from the landmark Umi Jigoku (Sea Hell) attraction, and next to a large supermarket. We stayed in a one-night stay with two meals included, and the menu was extensive and delicious – definitely worth trying. The biggest downside of the hotel is the early check-in; we had to leave by 10:00 AM, which was very rushed! Also, the onsen (hot spring) was a bit small, and it was too hot in the open air. There wasn't a proper Japanese garden; it was just the rooms and the onsen, which lacked a certain ambiance.

There is a wonderful hot spring bath that flows directly from the source. I felt that the topaz-colored hot water had the effect of regulating the autonomous nerves and relaxing the stiffness.
The single room is clean and new and close to JR Ozai station, so it may be perfect for a solo trip for hot spring purposes.

　However, the problem is staff and management.
Even if I tried to enter the large communal bath after check-in, it was crowded with day trip bathers and washed potatoes. I took a bath the next morning because I had a plan. Check the front desk multiple times that you can take a bath the next morning.
　But the next morning, the public bath was closed with a close display.
There were other angry guests, and eventually everyone took a bath. I was impressed by the wonderful quality of the spring.

　Another thing is that you have to fill in all your address and phone numbers at check-in. When booking through online companies such as Trip.com, the hotel side has all the information, and originally it is only a signature. Or rather, it is almost the case now.
　I had a minor finger disability and had a help mark. I was in pain because my hands were not good at shaking.
　I managed to finish writing, but I had further mental pain. The staff spoke out and corrected it while saying, ”Is this 7? 3?” I cried in tears of sadness that I was embarrassed.
　I wonder if I can't see the help mark.
All of these seemed to be caused by the staff, and I felt that there was a problem with the management's lion ruler operation.
　Vijiho, which has a wonderful large communal bath that flows directly from the source, is actually quite rare. To the manager. Please acquire a customer's perspective as much as possible.

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