Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Apr 30, 2026
Guest UserAn excellent hotel, even without an elevator, I'd still give it full marks. The food is delicious, and the location is directly opposite Stop 28, with the pier for boat tours just across the way. The scenery is beautiful, and you can even see the rich mineral content in the outdoor hot spring. Although the hot spring pools are a bit small, there aren't many guests (due to the limited number of rooms), so I had both the indoor and outdoor hot spring pools all to myself. The water was perfectly hot and very comfortable. The staff have excellent English, making communication easy and pleasant. A small incident occurred: I left the balcony window open and forgot to close it properly. After dinner, I found a large number of mosquitoes had flown in. I contacted the front desk, and they immediately moved me to a new room and helped me move my luggage. Truly a very friendly hotel!
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Price per night from:TWD 8,759
Posted on Sep 1, 2025
avlatka
It is far from Tobu Niko station and relatively close to the main attractions. Of the pluses, two private onsens can be accommodated in two or three. One is laid out with a tile, the other is stone (used by a great demand, understandable case). If you take the onsen, no one will enter it anymore. To let the guests know whether the onsen is free and which special signal lamps are made, it is convenient. The Onsens work from 16 to 23 hours, so it is impossible to get down in the morning. Like I think, the water is cold and the rooms are closed - I love outdoors.
The breakfast was unexpected, but they are fed exclusively with different baking (for a long time, so many tests have not eaten). It is also possible to buy frozen dishes for cheap and immediately distribute them in a microwave.
In the bathroom and toilet room, the yucata is issued on demand.
A beautiful living room where you can sit in the evening (if not too many guests). Here, where to sit in the street evening, it is not very clear, because near the Onsens there is a smoke zone with shops, but there is not a very nice smell.
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Price per night from:TWD 1,913
Posted on Dec 27, 2025
1002021962The environment is elegant, and I really liked the Western and Japanese style rooms. The spa was also very comfortable 😌...
Breakfast is too early, 7:30 and 8:00 – I'm still half asleep! This is a vacation, not going to work. Can't the time be pushed back a bit?
We booked dinner, but we arrived late at 7:50 PM, and dinner was gone. We had called them at 7:10 PM to let them know we were stuck in traffic, but the hotel said dinner was gone and wouldn't refund us 😏.
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Price per night from:TWD 4,743
Posted on Feb 24, 2026
Guest User
I read the mixed reviews and was concerned about my choice, particularly those which highlighted some concerns on the service, etc. Generally, it's an acceptable hotel. We met friendly and very helpful foreign staff who were sincere. I think mainly because all the staff has to multi-task from the front desk to meals etc, they may not appear very attentive. But we had a good experience with the foreign staff so far, particularly Adihadara. I am not sure if I spelt his name correctly. I call him ”Adi” in short. He was eager to help my husband with our luggage and took note of our preference for a table at the window for our meals. The property does appear aged and some apparent wear and tear but their effort to maintain it at this level of general acceptable look and feel is commendable. At the end of our two nights stay, we did have an enjoyable time to chill and relax at the hotel.
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Price per night from:TWD 3,443
Posted on Mar 15, 2026
Steve Siauw
One of the worst locations at Kinugawa Onsen area. Hidden in the mountain, no significantly beautiful view. Despite we need to pay for ”Hoshino Resort price”, unlike other cheaper hotels, we need to PAY for TAXI ourselves and getting a taxi during new year time is a terribly painful. Hotel staff lack of initiatives getting us cab instead we need to open different apps and such ... and on the way back the following day we ended up walking for 20 mins by ourselves .... Food is ok, onsen is ok, cleanliness ok, but nothing super ordinary. You can pay attention to details in decorations and inhouse services, but you can't pay attention to one of the most obvious services you HAVE TO provide to your guests, Hoshino ---- shuttle service .......
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Price per night from:TWD 10,017
Posted on Feb 14, 2026
Аюныш
I spent at Kaniyu 2 nights and absolutely loved it! Upon my arrival, there was an English-speaking staff member at the reception, Mr. Tamaki, who kindly upgraded my room for free - thank you so much for that!
The room was spacious and clean. It was a bit cool inside, but the heating system worked really well and warmed up the room quickly; the controls were very simple and convenient to use. The futon was comfortable, the blanket was warm and cozy, and although the pillow was a bit too firm for me, I slept just fine without it. The room was equipped with everything needed: towels, yukata for changing, bathroom amenities, and more.
Both breakfast and dinner were made from a variety of fresh ingredients — everything was delicious and filling. I tried many dishes for the first time and really enjoyed them!
The stuff was very nice and friendly, a canteen lady who helped me to take a picture was very kind!
The onsen was absolutely amazing. The hot, milky water was incredibly relaxing (not that smelly for my taste), and the cool outdoor air felt refreshing. I visited it after sunset as well, and it was an unforgettable experience: chilling in hot springs while watching night sky and listening to forest sounds.
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To sum it up, if you're looking for a peaceful retreat off the beaten path and for affordable price, then this place is absolute gem~
P.S. l was mesmerized by the road trip to the Kaniyu itself: mountains, rivers and lakes, a troop of monkeys on the side of the road, tunnels, a hairpin turns and so on.
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Price per night from:TWD 2,988
Posted on Nov 24, 2024|Japanese-Western Mixed
Sieyenfirst of I would like to thanks always trip.com for very nice & convinient bookings everytime,we stay new sakura hotel,because the interior of the hotel is mostly sakura theme,the carpet,the gorgeous chandelier, the wall design,etc.or cherry blossom in Japan,& so very affordable prize,we spend only 18,000 yen for 2 adults,with 2 breakfast & 2 dinner.Very near from kinugawa onsen station,only 3 hrs.from Tokyo.We amazed the room,so very big for the two of us,for very cheap prize,can accomodate even 10 person,the buffet breakfast & dinner also is so good but the most I want to share is the drink all you can alcohol beverages for 1 hour,like beer,japanese wine,sours, all kinds of softhdrinks,I enjoyed for self service alcohol drink all you can!the hotspring also is very good but the cons is take care in the outdoor spring because of the concrete stairs,especially for the elderly when slippery,there's
& a little bit far from our room,the young staff also at the counter is nice & most of them are young japanese lady,so very entertaining,so many free amusement like billiard,majong,etc.with a nice sorrounding sightseeng site.& last after check out they give 2000 yen discount coupon for the next visit,Thanks God & trip.com for a nice autumn tour moment in kinugawa onsen Tochigi Perfecture Japan
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Price per night from:TWD 2,697
Posted on Apr 24, 2026
Guest User
The BEST hostel I ever stayed in! If you are staying in Lake Chuzenji in Nikko you got to stay here.
It is a hostel within a hotel so it is very clean, safe and very big. The staff are very friendly and everything is amazing.
They have a free onsen + a lounge with drinks, tea, wine, coffee, and ice cream bars that you could take! They have a microwave too if you need it and a hot water dispenser.
The hotel is right in front of the lake so you know you’re gonna have a good time! The bus station is also right in front and if you are parking they have plenty of space!
You have to come here. I will come here again!
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Price per night from:TWD 2,835
Posted on Nov 24, 2025
Guest User
I don’t understand why someone would leave a negative review due to their own negligence. Trip.com clearly mentioned the additional 300-yen tax (I assume this is the onsen tax) per person, yet they still claimed they were “scammed.”
My overall experience at Hotel Euro City was wonderful. The staff were extremely nice and helpful, and the shuttle bus service was amazing. If you want to get to the hotel easily, check the shuttle schedule on the hotel’s homepage so you don’t have to walk from the station. They run it every day at 9:00, 9:30, 10:00, 15:15, 16:15, 17:15, and 18:15 from “Nikko Station Hotel Classic,” right next to JR Nikko Station.
The room was spacious and comfortable, and the onsen in the backyard was great. It’s true that the room had a mild smell, but I assume it was due to recent pest control (it smelled like pesticide). Just open the windows for a while and it goes away.
Breakfast was okay—not as fancy as in the advertisements, maybe because it wasn’t peak season. Overall, I think this is a very good choice, especially if you’re traveling with family.
自分の不注意が原因なのに、なぜ悪いレビューを書くのか理解できません。Trip.com にはきちんと「1人あたり300円の追加税金(おそらく入湯税)」と明記されているのに、それでも「だまされた」と書く人がいます。
私のホテル・ユーロシティでの滞在はとても快適でした。スタッフの皆さんはとても親切で、シャトルバスのサービスも素晴らしかったです。駅から歩きたくない場合は、ホテルのホームページでシャトルバスの時刻を確認すると良いと思います。毎日、JR日光駅のすぐ隣にある「日光ステーションホテルクラシック」から 9:00/9:30/10:00/15:15/16:15/17:15/18:15 に運行しています。
部屋は広くて快適で、裏庭にある温泉もとても良かったです。確かに部屋には少し匂いがありましたが、おそらく害虫駆除をした後の匂い(殺虫剤のような匂い)だと思います。窓を開けてしばらく換気すればなくなります。
朝食は普通で、広告ほど豪華ではありませんでしたが、ハイシーズンではなかったためかもしれません。全体的に、特に家族連れの方にはとても良い選択だと思います。
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Price per night from:TWD 3,180
Posted on Jun 12, 2024|Japanese-Style Twin Room “Wabirei” with Engawa, Non-Smoking
Ren HasegawaThe staff are very kind and helpful. The hot springs are separated by gender depending on the time. The open-air baths available to men in the morning are comfortable.
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Price per night from:TWD 6,464