Hotels near Cancun Souvenir Stop in Cancun

There were no major issues during our stay. Excellent service! Tips: Bring plenty of $1s for tipping. I'd recommend tipping around $1 per drink and $5-$10 per meal, more for above-and-beyond service.) Take care of the staff and they will take care of you. Meals: Know the dress code before you dine. The sushi restaurant at Umami doesn't require reservations and the food was amazing. Ivonne, our server, provided superior service. Also, as a vegetarian, I was happy that most of the menus indicated which items were vegetarian, but it was a little frustrating at the buffets to not know which items had meat. For example, at breakfast, I didn't know that the refried beans were made with lard. (However, when we asked about it, the staff offered to accommodate my dietary restrictions the next time we dined. Unfortunately, it was too late as we were leaving early the next morning.) Drinks: The drinks were excellent, I recommend getting a michelada (beer with lime and clam juice). Pools: There are two pools, a pool with a bar (not a swim-up bar) and another with hot tubs. There were plenty of daily activities at the main pool. Rooms: Our room (standard) was great, two double beds. No issues with cleanliness or maid service. I loved that there was a magnifying mirror for putting on makeup in the bathroom. The lighting in the bathroom was also good for makeup/grooming. There was a hairdryer. Toiletries provided included shampoo, soap, body wash, and lotion. There was an iron and ironing board. The mini-fridge was stocked daily (not by the maids, a different person kept the fridge stocked) with a Sprite, a Coke, 2 large waters, and two beers. (If you need more water, just ask at the front desk.) There's also a coffee pot in the room. All-inclusive: Know ahead of time what's included in the all-inclusive package and/or don't assume; just ask! The all-inclusive does NOT include room service, premium drinks, spa services, certain menu items, or tips. Also, there are some restrictions regarding the Italian restaurant and Umami, but you can eat at Umami without reservations; you only need reservations to sit at the hibachi bar. I made sure to read a lot of reviews for Hotel NYX before this trip; the negative ones seem to be written by disgruntled guests who were rude to the staff or upset about an issue they didn't report during their stay (waiting till they left to complain). Hats off to the guest experience manager who artfully responds to every single review.

It is a very good location hotel. Good shopping. The price is cheap. The staff are friendly. The room is pleasant and clean. The small pool and jacuzzi were well maintained. Arrived on the spot and changed to a room with a view of the Ferris wheel and the sea according to the recommendation of the staff. Great value for money.

We ordered a studio with a kitchen. It ’s very convenient to cook. There is tableware. There is also a washing machine with a dryer. If you live a few days you can cook by yourself. It ’s very convenient. The hotel has a beautiful beach infinity pool. The opposite is Shopping mall, take a bus at the entrance of 12 pesos, one stop per person can go to a large supermarket and a lively market, if you have the opportunity to go again, you should choose this one

Overall this is a decent resort with a good amount of entertainment for a younger crowd. There are lots of options for dining but if you spend your time in the buffet, the options will get a bit repetitive and are lesser in quality. There are different shows and parties each day with a new theme to keep things fresh. The staff are nice but do expect to wait in a line for drinks at most any of the bars. The rooms were clean but are beginning to show a bit of their age. Check in was smooth and checkout was even easier. They do offer Covid testing if that is something that you will need but be sure to book when you arrive as time slots can fill up quickly. Overall, the strong points of this hotel are the massive and beautiful pool, a long and well maintained beach, many options for dining, and a fun and active a**osphere.

I enjoyed this hostel a lot! It had a nice vibe and the people were very accommodating! It was also colorful and I liked the people and the common areas. The hostel was chill but fun at the same time!

The service is very good, the room is clean, but in Latin America, you need to get toothbrush and toothpaste by yourself and the front desk. Great value for money. Restaurant prices are a little high, but delicious. The taste is good, and the cost of a dinner for two is about 300 US dollars

Because it is the cheapest room, the room environment is average, but the location of the hotel is great

Not enough words to compliment this stay! The hotel was HUGE, has 2 pools on each side! Our room had the most amazing view, open our sliding door and walk right out onto the beach. The service was great as well, everyone was super friendly from front desk, workers other guests, Housekeeping, etc! Will definitely return very soon!

We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.

I have stayed in many Selina hostels but this is not one to rave about. The hotel is very basic and dated. It had what it needed but nothing above and beyond. Pool was dirty with a layer of sun cream on the surface & plant debris. Duvet in bedroom had no cover and the bed had been made with the sheet over the duvet so we had to pull it apart to put the sheet under the cover for hygiene reasons. On the plus side there is a lovely view of the lake, lots of cool iguanas around the pool & it’s walking distance to the main ***** without being too noisy.