Anonymous User
May 2, 2024
Hotel service: The attitude of the front desk was average, and no one helped to carry the luggage. We were traveling with children during the May Day holiday, and there were a lot of luggage. We carried them to the front desk to check in by ourselves. If you said there were a lot of people, then we would check in by ourselves, but! We arrived at the hotel at 2 o'clock and were told that the sanitation was not ready yet, ok! I'll wait! But can you tell us a specific time? Just a sentence that it would take a long time, and then we went to the playground to change the child's diaper and play with the child. It was almost an hour, and we asked if we could check in to the room. Anyway, the sanitation was not ready, and then we waited, and there was no specific time, and the family was still hungry. We said we would leave the luggage and go to eat, but in the end, no one came to move the luggage. We put it in the front desk by ourselves and were told by your service staff that we could not enter! I touched your ghost! And when we sent the luggage, we left our name and phone number, saying that we would be notified and informed of the room number when the sanitation was ready. At nearly 7 o'clock, we arrived at the hotel, and no one knew which room we were in. We stood there like ******! They also argued that we did not leave contact information. May I ask if it is not on my Ctrip booking order? No luggage storage slip?
The room is totally worthless: a parent-child room for more than 1,000! Thank you! Maybe it's really only your parent-child room that is blocked by a glass door, and the whole room is rectangular? ! What about the coffin? You dismantled the living room in this executive room and put a bunk bed? The children's bedding is still so bad! The children's toys are also arranged very tightly, and they will hit if you are not careful! The bathroom and toilet are also a sliding door? Brother, your toilet door can't be closed? The toilet door is closed and the shower room is open? The water in the shower room is also pitifully small, taking a shower? You don't even have water pressure! Are you here to reduce costs and increase efficiency?
The arrogance of catering: your local units come to stay with breakfast and dinner, and we only booked breakfast on Ctrip, ok! Appropriate trea**ent is acceptable! But it is a bit inconvenient for parent-child travel, especially with a baby. I found a takeaway box in the restaurant to pack some potato bread for the child, just a disposable box, and you told me that I need to ask the supervisor for instructions? ! How much gratitude do you want from you! The supervisor came over and said in a sarcastic tone, we can't pack, but since you are packing for your child, I will give you one, right? I have really stayed in so many hotels and this is the first time I have encountered this!
Parking lot exit: Since you have a distinguished monthly card exit, please mark it clearly? Tourists can't tell the difference! You all have marked exits, we will definitely follow the signs, and when we get to the exit, tell me, sorry, you are not a distinguished monthly card holder? !
Children's playground: It's just an ocean ball fence? ! It's still at the elevator entrance, it's well done 🙂
There is no need to talk about other services and requirements of the same price, even some basic ones can't be done. In a word: It's not worth it at all!
If I wasn't too lazy to toss with my children, I really don't want to stay! Everyone be careful! Anyway, it's not equal to the check-in price!
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