Verified traveler
November 28, 2023
I was incredibly disappointed with this stay. I've stayed at this location many times over the years, most recently only a year ago, but the state of the room was abysmal.
My room was dirty, first and foremost. There were leaves on the floor and dust/dirt/hair in the corners, the baseboards that remained were stained and filthy, the AC had visible dirt and dust sitting on/in it, the comforter on the bed smelled, and there was a hair in the bed.
Clearly housekeeping is not keeping up - be that from poor staffing, low wages, or lack of care, I do not know.
The safety lock on the door to my room was broken.
The bathtub drained so slowly that my 7 minute shower left me standing in nearly 3 inches of water (see photo).
The TV looked like it had been dropped and would not work (see photo).
Luckily I travel with cleaning products and my own bed things. I checked in early in the day but didn't go to the room until very late that evening, and I couldn't be bothered to ask for a new room or get a different hotel that late on a holiday.
The lobby and hallways were fine, nothing amazing but not visibly disgusting.
I would have complained at checkout, but honestly both people who did my check in/check out were really nice and I know they likely can't do anything about it.
Hopefully my review will reach the people it needs to.
I do not plan to stay at this hotel again. I will gladly spend the extra $50/night to stay a few doors down where I know it is clean.