Mercure HAN Sur Lesse
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Rochefort

Mercure HAN Sur Lesse

Health Protected
Rue Joseph Lamotte 18, Rochefort, Namur, 5580, Belgium
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The hotel has recently been completely renovated using traditional regional materials, creating an intimate and authentic Ardennes atmosphere. Mercure Han Sur Lesse hotel is located a stone throw away from the world famous Caves of Han, and offers a range of amenities for a relaxing experience. These include a heated swimming pool, on-site loungebar, and private parking. The hotel fine dining restaurant Merlesse offers guests an intimate setting in which to enjoy locally sourced and inspired cuisine.Show More
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a large white building with a red sign on it , surrounded by a grassy area at Mercure HAN Sur Lesse
a large apartment building with multiple floors and balconies , surrounded by trees and parked cars at Mercure HAN Sur Lesse
a modern bedroom with a large bed , wooden floors , and a dining area near the window at Mercure HAN Sur Lesse
a plate of food on a dining table , with a variety of vegetables and sauces at Mercure HAN Sur Lesse
a billiards room with a pool table , couches , and chairs arranged in a cozy atmosphere at Mercure HAN Sur Lesse
a large conference room with multiple chairs arranged in rows and a table in the center at Mercure HAN Sur Lesse
a modern lounge area with wooden furniture , including couches and chairs , and pendant lights hanging from the ceiling at Mercure HAN Sur Lesse
4/5Very Good·Amenities: 4.1
All 52 Reviews
Amenities
Indoor Swimming PoolHikingSpaPrivate ParkingCar Charging FacilitiesBarRestaurantMeeting RoomMulti-function RoomLuggage Storage
All Amenities
Surroundings
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Rooms

Guest Reviews

Policies

Services & Amenities

Classic King Room
8

Classic King Room

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
TV
Private Toilet
Room Details
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Classic King Room Twin
6

Classic King Room Twin

Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
TV
Private Toilet
Room Details
Check Availability
Family Suite, Kitchen
14

Family Suite, Kitchen

1 King bed and 1 Bunk bed
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
TV
Room Details
Check Availability

Guest Reviews(52)

4/5
Very Good
Verified Reviews
  • Cleanliness4
  • Amenities4.1
  • Location4
  • Service4
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 31, 2023
Amazing stay at this hotel. Really love the ambience friendliness of staff facilities and amenities they provide. They have a swimming pool on the ground floor as well. But parking isn't free and we weren't told about this. So if you consider parking overnight you have different options.
W‍e‍n‍d‍i‍ ‍C‍h‍a‍n
July 31, 2022
Rooms were good sized as we booked for family of 4. Has a small kitchenette which is great. Toilet was stinky even upon check-in that smelled like public toilet. Very obvious that house keeping doesn't mop the floor. Worst hotel experience due to this. Not acceptable. Coffee is never replenished at all. There were also dishes left outside the room door from previous guests that was not clean. Location is good if you are going to grottes de han.
D‍e‍n‍i‍s‍ ‍D‍a‍s‍t‍o‍t
March 1, 2024
Good morning I personally find that the receptionist welcomed us but there is a lack of communication. Already for the parking spaces he does not know or guide us for certain locations. I wanted to go to your restaurant and he told me he didn't know. We had to ask about the swimming pool and breakfast even though it's a simple little explanation when the customer arrives. The receptionist in the morning is very shy if I don't say hello??? On the other hand, the place is very clean, the breakfast is great with the young man who is very professional, well received, polite and check if all the dishes are full. I wish you all the best, knowing that I will advise my acquaintances and myself to go to your place. Please note that these are not negative reviews but positive reviews to improve your charming hotel. Well you
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 5, 2023
Nice hotel with good facilities. The restaurant serves good food, but unfortunately the service was disappointing... it took half an hour before we could order, the aperitif was served together with the starter, dirty plates were not cleared... there was also an hour between starter and main course waiting time (while the restaurant was not full at all) and then after serving we had to go get cutlery ourselves so as not to have cold food. Fortunately, the staff was very friendly.
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J‍a‍c‍q‍u‍e‍l‍i‍n‍e
November 4, 2023
Great and beautiful hotel. Nice lobby, good menu and drinks and service. Swimming pool too cold, unfortunately.
R‍o‍m‍a‍n
August 26, 2023
If it wasn't for a very minimal breakfast I'd rate this hotel higher, but the breakfast might come as a disappointment. It was hard for the team to cope with the fully booked property as utensils, coffee cups, clean plates were almost missing half an hour before closing. The variety of hot meals was also very basic. On the other hand it is absolutely fantastic for a hotel to have EV charging points in the garage. Thank you for that.
R‍o‍b‍e‍r‍t
August 13, 2023
Nice hotel in the centre of Han sur Lesse, about 19 minutes walk from the caves / animal park complex. As the car park was already full we were told we should simply find a space on the street and move the car the next morning by 8am when street parking would be charged again. The low point of our one night stay though was dinner: although food was nice the service was amongst the worst I have ever experienced. Two hours for a two-course dinner (starter and main), including being asked halfway through if we were ready for dessert when we had been waiting for an hour for our main course; then being given the wrong food. And not a word of apology for the chaos throughout, or even a glance from the staff. I’d like to think this was a one-off due to staff being (or looking) untrained but I would not be willing to try again
C‍a‍r‍s‍t‍e‍n
July 30, 2023
We had a nice familyroom with fridge, microwave and cooking posibility. Nespresso and water. Very nice. First night on arrival the aircon didn't work. Next morning we got a much better room and a working aircon. Great service, thanks Mercure. ***** Beds were very comfy, pillows well you know, if it is not your own... Area around the hotel is very beautyfull. Breakfast is good. Pool is very nice. Last whole day we asked the staff to indicate the way to the biggest Carrefour to us. We got a trip to France to see a nice town. Again great service staff.. ***** When we got back from our trip to France however..... The room hadn't been cleaned. Not very nice. Wet towels lying on the floor, trashcan full. etc etc.... The staff, only one person, did a great job. New towels, new toiletpaper, new coffee, free drinks (beer) So what to say ? Hotel concierge service: GREAT JOB AND SERVICE Hotel cleaning: NOT OK We did't get a refund, should we????? Yes two major bummers = refund.... Would I come again? Yes without hesitation.
M‍a‍h‍m‍o‍u‍d
July 24, 2023
The location is great is it is on a walking distance from the safari and the caves. The facilities are in good conditions. But the hotel lacks staff and the existing staff lack training. The breakfast was of good quality but the staff could not keep up with the number of guests. I would be cautious next time

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.

Cribs and Extra Beds
For all room types, extra beds can be added, but cribs cannot be added.
Fees for extra beds are not included in the total price. For details, please contact the hotel.

Breakfast
TypeContinental
StyleBuffet
AgeFee
Adult
€25.00 (approx. TRY 879.15) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Clean
  • 4/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Opened: 2020
  • Renovated: 2020
  • Number of Rooms: 117
The hotel has recently been completely renovated using traditional regional materials, creating an intimate and authentic Ardennes atmosphere. Mercure Han Sur Lesse hotel is located a stone throw away from the world famous Caves of Han, and offers a range of amenities for a relaxing experience. These include a heated swimming pool, on-site loungebar, and private parking. The hotel fine dining restaurant Merlesse offers guests an intimate setting in which to enjoy locally sourced and inspired cuisine.

Services & Amenities

Indoor Swimming Pool
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Mercure HAN Sur Lesse?

Prices at Mercure HAN Sur Lesse are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What are the check-in and check-out times at Mercure HAN Sur Lesse?

The check-in time is after 15:00 and the check-out time is before 11:00.

Does Mercure HAN Sur Lesse provide airport transfer services?

No, the Mercure HAN Sur Lesse doesn't provide airport transfer services.

What amenities and services does Mercure HAN Sur Lesse have?

Mercure HAN Sur Lesse has the following amenities and services: Pets allowed (additional fee), Indoor Swimming Pool, Hiking.

Does Mercure HAN Sur Lesse have a swimming pool?

Yes, Mercure HAN Sur Lesse has a pool. Pool type: Indoor Swimming Pool.

Does Mercure HAN Sur Lesse have fitness amenities?

No, Mercure HAN Sur Lesse doesn't have fitness amenities.

Does Mercure HAN Sur Lesse provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Mercure HAN Sur Lesse have non-smoking rooms?

Yes, Mercure HAN Sur Lesse has non-smoking rooms. Please view the hotel listing for details.

Does Mercure HAN Sur Lesse provide breakfast?

Yes, Mercure HAN Sur Lesse provides breakfast.

Does Mercure HAN Sur Lesse have a restaurant?

Yes, guests can eat at: Restaurant.

About This Property

Average Price FromTRY5269
Hotel Star Rating4