Novotel Dakar

On the date of my arrival (May 20, 2024, at 8am) the receptionist who attended to me was rude, rude, unavailable and very aggressive. She did not provide me with information regarding access to the room, she refused to insist on my payment via Visa credit card, she refused to clearly write her name so that I could report her bad behavior. The room I stayed in did not correspond to my reservation instructions through HRS (from the World Bank), it did not have a view of the sea or pool. The mattress was extremely soft, without comfort, which prevented me from sleeping well, I needed a more rigid/orthopedic mattress, as I was at work and it is very important to be able to rest well and wake up without back pain. It was not a pleasant experience at all.

Well, there seems to be no relation to the price you pay versus what you get at this property. It never felt like a particularly good value to me, the rooms are a bit old and there seems to be nothing interesting aside from a small market that is particularly interesting nearby. The photos I see emphasize the food, which seemed acceptable to me, but no more. While I have no specific complaints about this hotel, I can't say that they tried particularly hard to make me want to come back either.

Comfortable room, with a separate toilet room from the shower. The roomservice food was decent, and so was the breakfast buffet. The lunch buffet is to be avoided. It is well located, near the port of Dakar. The international airport is about an hour by car. I would stay here again.

I picked Novotel because I thought Ibis was going to feel cramped and outdated... turns out that's what Novotel delivered Old TV, no USB plugs, humidity-filled rooms, horrible DJ playing "music" during one of the nights It gets the 3 stars because staff were kind, no hassle in arranging airport transfers, and nice live music during one of the nights. Time to renovate Novotel...

I have been to this hotel a few times. The last experience was the worst. I came to this hotel from long way and despite availability, reception asked 80 usd extra for 2 people for 1 or 2 hours earlier check in which i have never came across with something like this considering my big hotel experience. The only good receptionist was Mr ABASSY, he is so sacrificing worker. Safety box was not working and to change the room he came by himself to help me. Also when i was restaurant the waiter insisted to pay at the table but Mr Abassy accepted to put in room bill and we paid for befor check out. The workers there are not aware that they are selling service… Strange attitudes… food at breakfast buffet finished but they dont follow well to bring new food again. waiting waiting… the hotel group must chech these things otherwise customers will move to other hotels i believe… Je suis allé dans cet hôtel plusieurs fois. La dernière expérience a été la pire. Je suis venu dans cet hôtel de loin et malgré la disponibilité, la réception a demandé 80 USD de plus pour 2 personnes pour 1 ou 2 heures d'enregistrement plus tôt, ce que je n'ai jamais rencontré quelque chose comme ça compte tenu de mon expérience dans un grand hôtel. Le seul bon réceptionniste était M. ABASY, il se sacrifie tellement. Le coffre-fort ne fonctionnait pas et pour changer de chambre, il est venu seul m'aider. De plus, quand j'étais au restaurant, le serveur a insisté pour payer à table mais M. Abassy a accepté de mettre la facture de la chambre et nous avons payé avant le départ. Les travailleurs là-bas ne savent pas qu'ils vendent du service… Des attitudes étranges… la nourriture au buffet du petit-déjeuner est terminée mais ils ne suivent pas bien pour apporter à nouveau de la nouvelle nourriture. attendre attendre… le groupe hôtelier doit vérifier ces choses sinon les clients déménageront vers d'autres hôtels je crois…

Nice rooms, with small fridge, safe, bottled water, but minimal toiletries. Shampoo, conditioner, shower gel, but the lotion bottle was empty. Nice buffet at breakfast and dinner, but they don't necessarily open at the appointed time, so don't count on an early breakfast. The indoor bar isn't staffed consistently with experienced staff. Makes it a "hit or miss" situation. There's also a pool bar, but didn't go to that one. Overlooks the ocean, and is within walking distance of a major supermarket, as well as other hotels and restaurants along the shore line. You have to exit the hotel thru a back gate to get there, but easy to do and to get back in.

The property is a bit old and location is a bit hard to find and not located in an area where you can go shopping or sightseeing.