My wife and I travel extensively. This year we have accumulated 240 nights at Marriott hotels alone. We gave this hotel a 3 out 5, even though its the best hotel ergonomically that I have ever stayed at. There is a indoor/outdoor pool, full bar, pool table, gym, VIP lounge, restaurant, adult game center and complimentary parking. The room we stayed in, was a 2 bedroom and had a shower combo with a large bathtub. Great for soaking in a hot soothing bath with a glass of wine! The rooms are dark and updated, the TV has open hdmi ports to connect steaming devices easily. The cleaning staff very quiet, day and night, and the beds are comfortable, making for a good sleep, day or night, a priority. The rooms at a glance are clean and tidy but under the edge of the bed we found a sticky and dirty patch that had been there for a long time. Eww! We stayed on the 8th floor so we had a great veiw of the city of Dallas. The 2 elevators are very quick and responsive so getting fresh coffee from the fresh bean cappuccino/latte machine was quick and painless! The thing we loved about this hotel is that we could literally stay on site and enjoy the complimentary full breakfast, go to the on site gym and workout, later swim outside and if it rains, swim inside and enjoy the hot tub. Then play chess or mini shuffleboard in the Sheraton room. Then have lunch at the restaurant, play some on site pool and then hit the on site bar at 4pm. Have a few cocktails then eat dinner at the on site restaurant. We didn't have to leave the hotel! Its a very well laid out hotel and its in a great location. The staff (Erica, Zina, Lulu and Juan) were awesome!, they were professional, friendly and very helpfull. They are and asset to this hotel. The only down side is the maintenance and cleanliness. This is typical of almost every hotel we stay in. The pool is large and lots of lounge chairs but the pool was turning green and full of debris. My wife and I cleaned the pool ourselves and went swimming regardless. The accent lighting beside the pool were so rusted that the supports had crumbled and the wiring was exposed. There was a glass table in the pool area the was shattered and needed attention asap. We informed the hotel staff and they had the broken glass cleaned up immediately. Overall the best layed out hotel for travelers but as usual not maintained and cleaned to adequate standards. Clasic case of profits first and quality second! If this hotel gets a good maintenance team and teaches the cleaning personnel to thoroughly clean the rooms, this would be a 5 start hotel!
104 Reviews