Emirates Stars Hotel Apartments Dubai

the room was good and spacious enough, only the problem are the lights its quite dark and few kitchen utensils. but the service they are attentive to assist your needs.

The weekend cleaning team are very good. I get my room done only once per week (to. save on laundry environmental impact, and because the day-to-day cleaning is not an issue) so the weekend clean is very important. The team of Binita and Vihanga are always polite, diligent, and enthusiastic to help in any way. The overall experience at Emirates Stars is great, but I wanted to write a special review for this team as they probably get very little direct recognition.

The only good thing about this hotel is the near by restaurants and shops. The housekeeping does not properly clean the rooms and leave dust and garbage. You have to ask 5 times to get towels because they don’t have enough. The day we checked out is when I lost my mind with this hotel. We had my brothers wedding at this property and booked a few rooms. When we checked out, they charged my room for a missing remote back cover 200 dhiram. I came from US and that equals to $50, a whole remote in the US is no where close to this amount and they wanted me to pay this amount for their cheap remote back cover. And to top it off, their TV does not work. They charged another family members room for a hand towel that was dirty. Last time I checked, towels get dirty. Seriously? Then they charged one room because one of their dinner plates was missing, like we were going to steal their cheap dinner plate and take it to the US with us. Then they accused one room with a dirty pillow case, like seriously. Their cheap behavior caused my blood to boil. They figured out we came from the US and the housekeeping manager accused of unnecessary crap so he can pocket some money. So stay at your own expense. And do not use anything in the room, dont use the towels, the pillows or dinner set, bring your own so they cant blame you. Bring you own tv and remote too. And if you are from the US or UK don’t let them know so they can’t rip you off.

gutter smells in kitchen 24/7, cooking pan &cookwear are super dirty and in bad condiction, front desk staff are helpfull, i am very disopponited with my last day at check out with housekeeping manager is worse person i have seen in hospitallity he blam on us one towel got a stain he charge me 80aed, one plate was missing charge me 55aed then one spoon was missing he charge me for 35aed then remote cover was misiing he charge us for85aed, honeslty have no clue about this we are 5 familes stay in 5 rooms in this hotel for a wedding event we use plates and spoons from each other rooms it might be misplace but they charge us for this crap, not recommended for family and long stay term. dirty carpet broken lamps smells bad fridge, have to ask 10 times everyday for towels we were 4 people in the room , they are providing one towel daliy for 4people, honesty those towels are super used and old crap very disapponited.

I have recently travelled to dubai and it's my first time here. Fell in love with this hotel service. It's a hassle free check in and reception staff are very professional. Got spacious room with a pool view and rooms are very clean. Special mention to the home keeping services-Zakin, Jay and Saben, they are polite and did fantastic job. Very good management and service. It's nearer to airport and have good modes of transport to tourist places. Giving a big thumbs up if you want to stay here.

Helpful staff. Rooms were okay with odd cockroaches roaming around which upon request, staff sprayed and got rid of them. Surrounding is lively and accessible. 1 minute walk to grocery supermarket. Overall, it was a pleasant stay.

· Very comfortable stay, excellent room size and Value for money..... - spacious and comfortable Rooms. Very clean. Good Wifi, and AC. - Perfect location, 10 mins from Airport , in walking distance to restaurants, breakfast cafes. Fresh juices, hair dressers, Bakery, pharmacy, Emergency hospital. Could not ask for a better location, most of the cafes and restaurants offer free delivery to your room - Very courteous and friendly staff as usual, a huge shout out to Adeel at night security, Rudy on Concierge desk, Muhammad Istiak and Noor at Reception. and finally not to forget the House keeping guys. Looking forward to our next visit.