Guest User
February 16, 2024
The configuration is not up to four stars, only about three stars. The hardware facilities are okay and the breakfast is satisfactory. However, the service of the entire hotel staff is extremely poor. First of all, during the Spring Festival, there are no meals in the evening because it is a holiday. OK, Spring Festival. , understandable; secondly, I was asked to send a quilt and pillow, but it was not delivered from 3pm to 9pm. After repeated urging, I was told that there is no room service before 22:00 because no one in the customer service department is working. After 10:00 I just went to work, so I had to wait until after 22:00; I had nothing to eat, so I ordered a takeaway. When the takeaway guy delivered it at about 8:30 in the evening, I was told that the hotel does not allow it to be delivered to the room and can only be placed at the front desk, so I informed the front desk that I was I was not in the room. There were elderly people in the room. They were waiting for food. Please deliver it to the room. The front desk said, OK. I came back to the room at 9:40 and found that the meal was not delivered to the room. I went downstairs to the lobby and found that the meal was always there. At the front desk, I asked the front desk why they didn't tell me if it hadn't been delivered. The front desk said that the room service only works at 10 o'clock in the evening. If I wanted to deliver it, it would be delivered after the housekeeping department went to work. Again, I cooked noodles for breakfast and told the staff that I didn't want chili. In the end, the lady who cooked the noodles He was very impatient and said: "Don't tell me, you don't know whether to eat chili peppers or not. You just put them in yourself, whatever you say." . . Except for the service attitude of various staff, everything else was fine. . . If a hotel owner wants to make a good hotel, he still needs to improve the professionalism and service quality of his employees.
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