We used this hotel while attending a conference. It was conveniently located - easy on and off the interstate. It was near gas stations and a restaurant, yet quietly secluded behind the main traffic thoroughfare. The hotel was clean and quiet. The breakfast was hot and sufficient. We did not have a lot of interaction with staff so we cannot comment on that aspect. Having stayed at another hotel last year for the same conference, I would definitely say we would return to this one instead of the other.