Perfect Park Hyatt Cloud Hotel .Harbin

Clean and hygienic, complete facilities, elegant environment, spacious and bright rooms

The stay was quite comfortable. I fell asleep right after drinking. I left in the morning without taking a close look at the hotel. In short, it is quite good in the Twin Cities area. I think it can be ranked in the top five.

Maybe it was just renovated, so it smells bad!

I have never encountered a hotel with such poor service. I used Ctrip to book a room at the front desk and the waiter gave me a room card. After I got the room card, I received a message that I wanted to cancel the subscription. The waiter disagreed and I had to check out. After paying 30% of the fee, it took less than five minutes from the time she opened the room to when I wanted to check out. I didn't even leave the front desk and refused to give me a refund. Was this like entering a hotel or a hotel? My refund on Ctrip was also rejected immediately by the store. Ctrip stipulates that cancellations can be made free of charge before 14:43. I applied to cancel the order at 14:22, but the store refused at 14:24, flouting official regulations and ignoring the reasonable needs of customers. I have stayed here many, many times, and every time the service is not up to standard, I have tolerated it and always give positive reviews. However, this time the fuse forced me to make a real review of my accumulated dissatisfaction. The hotel official said that the room is not allowed to be used as a wedding room. However, in my previous stay, the hotel turned the room next door into a wedding room even though there were already guests checking in. They started picking up brides and grooms around four in the morning. It was very noisy, but I tolerated it because people were holding weddings. I just checked out and went to eat nearby. When I went back to the hotel and borrowed a restroom, the woman at the front desk seemed reluctant. Checking out twice out of five times was very slow. You are not the only hotel in Shuangcheng. Harbin is very popular this year. Your hotel is very slow. Is the service level still stuck in the supply and marketing cooperative era of "don't beat or scold customers"? The room had a peculiar smell, the bathroom had a very strong smell, and there was dust on the TV counter and tabletop. The elevator is small and difficult to wait, and you have to let the service staff leave first. I doubt that this hotel, from the manager to the cleaning staff, are all related people, and the front desk is the most important person among the related people! 👍

I was given a room that was not cleaned when I checked in. The previous guest's cigarette butts and garbage were all there. I moved to a new room but found that one piece of toothpaste was still missing. I hope the store will pay attention to it next time.

The room is very big and clean. The price-performance ratio in Shuangcheng is great. The room is warm and the TV can be projected. The lady at the front desk is very nice. I left my luggage here for a day after checking out.