Guest User
June 6, 2024
All hopes of a good nights sleep just faded away as soon as I stepped in and faced the reception at Holiday Inn Express, Pune Hinjewadi. I single *** was ***ning the desk, checking guests in, while also handling the phone that was ringing off the hook, from guests already in, with various complains (wi-fi, no remotes, one thing or the other not working..etc) I was standing waiting my turn so that's how I know. When finally I walked in to the room I was given, which was on the 3rd floor, I was horrified: There are Ants on the limited furniture, the half carpet in the room contains food from previous occupants, the sheets are stained, pillow cases and pillows are also stained. Wall etc.. stained. I was requesting a iron and none showed up even after several calls. I can overlook everything, but NOT the cleanliness. Well, with the number of people now traveling, hotels like this get away with ***y short comings, however I thought that it is my duty to place on record this horrendous experience.