We have stayed here a few times now and know that we always get great service. On this occasion, there was a bit of a mix up over our room. This was most pleasantly and efficiently dealt with by Reham, who could not do enough to help us. She even gave us complimentary breakfast to make up for the hassle! Breakfast was perfect. Hope was our friendly server and Chef Tony cooked this individually for us, due to my food allergies. Quite delicious! Our room was comfortable and spotlessly clean; we left feeling refreshed after a peaceful night's sleep. What an amazing bunch of people there are here. Thank you all, especially Reham. We'll be back soon!