AVIOD, HONESTLY DO NOT BOOK THIS HOTEL. Stayed here as we went to see Coldplay at Wembley. Only good points: Location Price Was going to take pictures but honestly just never want to remind myself of what we stayed in. Just pay the extra £100- £150 and stay at holiday inn/ premier inn/ travel lodge. Just any other hotel really! The entrance was nice and the staff are very friendly and extremely helpful but very slow. Check-in was stated to be from 2pm. We arrived at around 2:30pm. We didn’t get into our room till around 3pm as if took ages to check in and when we finally did check in our room wasn’t ready for another 10/15mins. We were walking up to the room and got a little lost, a gentleman did help us to our room however, like I said the staff are friendly, just very slow at the front desk. Now for the worst part. Our room was absolutely dreadful. Filthy, marks all over the walls. Awful carpet that was dirty, I did not feel safe/clean to just walk about in socks. Someone had used the soap holder near the sink as an ash tray. There was a kettle and cups to make yourself a drink with but didn’t use them as was so traumatised. The door to the balcony did lock but the window didn’t so didn’t feel very safe at all. There was a bottle of beer left on the balcony from the previous occupants, it also absolutely reeked of urine on the balcony. I assume which ever lovely person most likely male couldn’t be bothered to get up and use the communal toilets. The TV was basically hanging off the wall. The only good thing about the room was the bed/bedding was clean and it was somewhat comfy. Now for the other worst part. The communal toilets and showers. I don’t mind communal toilets and showers so long as they are clean, I have used them before when caravaning, when I was a child. The ones at this hotel had honestly never seen bleach, EVER. Mold everywhere, stank so bad. In the sink someone with a thick beard had a shave and left their hair all over the sink and stuck in the plug hole. They also left their dirty razor just lying there. Absolutely disgusting. It said on the toilet door that the communal toilets where cleaned hourly, this is an absolute lie. I wish I had taken pictures but honestly didn’t want to remind myself of this terrible stay. Breakfast was included but didn’t bother, with the state of the rooms, toilets and showers. I dread to think what the kitchen is like!!! Was going to raise concerns at the hotel but what’s the point for £94, didn’t want to make an already terrible stay worse by getting myself worked up even more. I did tell reception about the sink with hair in and they did say they would send someone up to clean it. If didn’t use that specific toilet again though so can’t comment if it was actually cleaned. Just honestly don’t bother, don’t book it and think ‘our room will better’ because it won’t be. We walked past rooms being cleaned with the doors open and all of the rooms are absolutely filthy. Ju
78 Reviews