Hotels near Nearby park in London

This is written with intent disappointment at the standard/ quality of the room we were provided, as well the manners of staff employed. I would like to note that at our insistence, we were moved rooms to another classic double room, but this was of an equally poor standard to the original room. Firstly, it came as a surprise that our room was in fact underground the main reception, this is not noted in any of the website descriptions or pictures. Not only was there an immense lack of ventilation resulting in dampness and mould on the walls and ceilings of the room, but you could audibly hear the underground trains running every few minutes. Even before reaching our room we had to step over communal laundry which had been left at the foot of the stairs. There was also a draft through the corridor as a result of a hole in the ceiling, filled with what appeared to be towels. Secondly, the lack of attention paid to the cleanliness of the room was outstanding. As you will note from the [pictures/ videos] there was an incredible build-up of dust on areas such as the headboard of the bed and skirting boards of the rooms. There was even chewing gum stuck to one of the skirting boards. There were noticeable cobwebs scattered across both rooms. Upon pointing this out to the ‘hotel manager’, we were told that the rooms were of the highest cleanliness. Thirdly, the maintenance of the room was in dire condition. There was wallpaper falling off both rooms we were given, the headboard had broken and the mattress had significant lumps and dips across both mattresses. Fourthly, the attitude of the hotel manager was our biggest problem. All complaints made about the standard of our room were brushed aside as if irrelevant without taking the time to come down to the room to observe our areas of concern. We were clearly told upon complaining that all other hotel rooms were fully booked and nothing could be done to assist us. This proved to be untrue as several minutes after our complaints sat with the manager, we were informed a room had been made available for us. However, this was of an equally poor standard, as evidenced by the attached. Finally, the manager remained insistent that he only wanted to talk to me, as opposed to my female partner whom he refused to look at the entirety of our exchange. When my partner tried to address the manager, he would overlook all her comments and refer only to me. He clearly took umbrage towards her by solely focusing on me, despite my partner presenting valuable points of concern with good grace and decorum. The culmination of these factors resulted in an easy decision being made to stay elsewhere that evening, at a significant personal cost.

Walls were not clean when we arrived and lots of cobwebs on door surface especially around metal frame. We had to check out at 11 so plenty of time for rooms to be cleaned and turned around. Bedclothes are extremely old and worn. They should be replaced as they look like they were bought and in use since the last century, an old relative is only person who I would imagine has such textiles. Beds were very small so again when was the last time furniture was updated. Bathroom was ok but very old shower. Overall the price vs standard of accommodation does not match up and I would recommend only visiting this hotel as a last resort. With more investment, it could be better as the location is quite good.

Room was clean and good. Lots of storage spaces for your stuff. Staff were really nice and humble. And location was really convenient and very close to Paddington station. The only downsides were room service and breakfast. We stayed there for 3 nights and they didn't even clean the room once, even after requesting them to. Instead they gave us bin bag to empty our own garbage bin which felt really weird. The breakfast was sooooo bad. We mostly had breakfasts outside even though we paid for breakfast (included with room booking). I felt they can improve the breakfast for the price we are paying. Even the cheapest hotels have proper English breakfast.

The morning after our first night my friend and I noticed a bug crawling on one of the beds, we continued our investigation and noticed DOZENS of those crawling all over the twin beds we just spent the night in. We were exhausted the night before after coming back to hotel late and after having shower just jumped straight into beds - who would have thought we weren’t they only ones spending night in those beds! Quick research after our findings and we realised that those were BEDBUGS! Never in my life had I come across anything like this before, not even after being a student and staying at questionable hostels! We reported this to the reception and were offered another room. We didn’t move immediately in the morning and made an agreement that we would move in the evening when we would be back to the hotel. Coming back in the evening and reporting to the reception for a new room, we found one of the evening staff being rude to us and questioning if the bedbugs were from their hotel (like what?!?!?!?). Simple, we said, because we had photo and video evidence of bedbugs crawling all over the beds, we said! This quickly ended her argument with us. We then moved to our new room, where there was no obvious evidence of bedbug infestation, however being a reportedly new room, we found hair all over the floor in the bathroom of that allegedly “cleaned” new room. Unfortunately, being an extremely sensitive to cleanness person and following the events of the previous night, I decided to leave early and not spent another night in this disgusting hotel. My friend, who had a flight early next morning however had no chance and spend a little longer and left at 04am. The evening I decided to leave I started coming out in rash, which had only been getting worse ever since. The intensity of the itch is like nothing I’d ever experienced before - it stops me from sleeping, it drives me absolutely mad, no matter how much I try, one can’t look professional when they have bite marks all over their body, including the face, ears, neck, fingers, hands, forearms - ie areas one can’t cover up - and needing to constantly scratch herself! This obviously has affected my work! And the itch is no better even 6 days later!! In fact, the bite marks are now swollen, causing swelling of my fingers, the scratch marks are now bleeding and I am the most irritated I’ve ever been! Let me emphasise, this is six days later and I genuinely don’t know how much longer I’m yet to suffer! I have obviously filed a complaint and have been contacted by the hotel - they are “kindly” offering to compensate the cost of my medication (as I am now on antihistamines - which don’t work really, as I can’t take the stronger type due to its sedating effect, as I have to continue working and driving; as well as steroid cream) and the cost of my dry cleaning. HOWEVER, despite multiple email exchanges and telephone consultations, they are not planning to refund a 100% of our payment, the argument being

We stayed 3 nights here, first night the rooms were wrong, after going to reception the ignorant woman behind reception was no help. Her male colleague changed the rooms on day 2. All 4 rooms were dumps, not fit for 1 star. Our room in the basement was directly above the tube line, you could hear it travelling every few minutes. Health and safety doesn't exist here. Breakfast is basic, no hot food and the milk was sour and stored in a flask. Everywhere except reception is filthy. The bar was closed for 2 of the 3 days we spent here as the barman did not turn up for work and nobody else was authorised to open the bar including the manager. 10 pounds charge to store your luggage while you wait to get checked in!!! While passing through reception at various times we heard at least 6 people complaining about the rooms they had been allocated. Nothing matches the photos online. Windows unlockable, safes not working, corroded tap in the ”newly refurbished bathroom”, showers blocked. Well over priced for what it is. This place is not a hotel!! Unfortunately 0 stars is not an option.

The reception and lobby operate like a train station,lots of people arriving and leaving arround the clock.the lobby is small and crowded, so you can not simply sitting and enjoying the bar. Breakfast buffee is somewhat less crowded and there's fine verity of food. We got a suite on the 4th floor,a fine large room, with lots of furniture,but the storage places for clothes almost non existing. It is as if the closet,open one , is only planed for buissnessmen,who hang their suits! Not enough light above the mirror for a woman, to put some makeup. Bathroom good size but the door is not closing easily. The taxi/bolt sevice is awful.we had to wait for a cab 15 to 20 minutes, mayby the location is problematic, and walking to the nearest tube swiss cotage, took ne 12 minutes. The staff was very nice and helpfull!

Tea/coffee facilities in the room would have made a difference. kind of expect at least a kettle and a cup with a few tea bags. Great location for Hyde Park, Notting Hill area with Bayswater tube a 4min walk. I am OK with stairs but the lack of lift could catch people out especially if on the top floor, steep stairs and lots of them. Would come back to. Room clean with no issues at all.

I chose this hotel for my family vacation based on the Comfort Inn name. We have always enjoyed the quality of Comfort Inn hotels in our previous travels. This particular hotel does NOT live up to the Comfort Inn name. It didn't feel structurally sound nor safe. The floor felt like it was crumbling under our feet in certain areas of the room. It sounded like people walking above us were going to come through the ceiling. The carpet was filthy. We could not see out or open the window -- it appeared to be nailed shut and there was something hanging over it on the outside. Breakfast options were extremely limited. So disappointed! BTW, we stayed in room 101.

Stayed here for 2 nights and it was enjoyable. Though the rooms are pretty small, the beds were super comfortable. It was also in a great location (good restaurants and walkable to Hyde Park). Good service too, they helped us with a missing bag that had to be delivered from the airport so that was very nice.

CONS - *This hotel is very FILTHY !!!! STAY AWAY!! consider the price you were paying. This place needs to be BANNED for promoting false picture advertisement. * The room really stinks like dead smell looks like it had not been cleaned for centuries. The rug carpet and wall are very dirty and looks like a squatter area or prison. Housekeeper are nowhere to be found and when a guest check-out they just don't remove the bed sheet and use the same sheet for the next guest because you can see some leftover hairs and dirty mattress and pillows. * Showers are really cold and sinks are dirty with NO TOWELS they don’t provide when you come in the room. The kettle don’t even use it for coffee and the mug are DIRTY! * The staff are very rude when I told them the WIFI does NOT WORK!!! and yet they keep insisting it works. * Im really lucky to book this hotel for only 1 day. I heard some guests book this hotel for maybe 3-5 days imagine the horror and stress you going to be put through in this hotel service.