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Breakfast

Long Beach Marriott
4.3/5102 Reviews

Long Beach Marriott

Long Beach|1.91km from Los Altos Park
As a flagship Marriott branded property, I have to say that I’m disappointed in the service from the check in staff. She was rude and temperamental and really needs to find a job she can be happier at. When I addressed that I wanted to speak to a manager the response was “there isn’t one”. I requested that I did not want to be helped by her and requested for someone else. I expressed how disappointed I was with the new person and she checked me in and knowing I was upset, a manager on duty never reached out to me during my stay. After getting a hold of a general manager and expressing my issue the response I got was that “fortunately we live in America and we all have choices”. As a manager, this is not the response I was expecting, especially from leadership at a brand leader in the hospitality industry. I strongly suggest that this manager be replaced with someone that values and understand what the hospitality industry is about and someone that cares and values their job. The property itself is beautiful and well maintained, it’s just that unfortunately the staff and general manager need to learn more about compassion and retrained. Because of this I would never stay at this property again. As a Hyatt globalist, Hilton Diamond and Bonvoy Gold… I really regret staying here and my expectation of service fell short. The post isn’t to complain about my issue but there are other choices in the area where the properties are as good if not better with better service. This place should not be rewarded with rooms filled as they do not value their customers.

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Quality Inn Long Beach - Signal Hill
3.7/5100 Reviews
Free parking is very convenient. There is a Chinese waiter and it is convenient to stay. There is a microwave refrigerator in the room. Living on the first floor, I still worry about safety, quiet overnight, no mess around. Check in at 10 o'clock in the evening, no one is moving around. Breakfast is simple, but the category is complete, with fruit. It is ok to take away other people who have not finished eating.
Holiday Inn Long Beach - Airport, an IHG Hotel
3.7/5109 Reviews
We hadn't planned on a stay in Long Beach, but were sent to this hotel by the cruise line after testing positive for COVID in the middle of our 14 day cruise. Along with several other passengers, we were required to complete the remaining days of a 10-day quarantine when we got off the ship. When I found out where we were being sent, I went online and looked at reviews. I was very disturbed about all the negativity, especially since we weren't going to be allowed to leave our room. There was no restaurant or provided breakfast on site, so we had to use Instacart, DoorDash, etc. to have things left at our door. IHG/Holiday Inn is one of the chains we use regularly and are used to things like breakfast being included, so this was missed for sure. As for other issues, yes the A/C was noisy but we were glad to have it. There was also a lot of outside noise on the side of the building where we were (traffic and other things). However, our room was clean and we had plenty of towels. I did have to ask for extra washcloths and pods for the Keurig which were quickly provided. They also gave us a menu for food delivery that was limited but inexpensive. We ordered from that menu three different times and food was good considering that nothing delivered ends up being as hot as I'd like and the rooms only had a fridge, no microwave. During our stay, I talked to at least 3 different people (Daisy, Yvette, and Elizabeth) with guest services and all were pleasant, patient and helpful with all my questions and concerns. One of my questions had to do with transportation options to LAX. I had looked at Uber and other options, but prices were all over the place. They told me they could arrange a cab for us when we were ready to leave and that it would only take about 10 minutes for the cab to arrive. We chose this option and are glad we did. The Yellow Cab charged a flat rate to LAX which was cheaper than all the other prices I had seen. So while it wasn't our choice to stay here, all in all, it wasn't as bad as I expected from others' reviews.
Staybridge Suites Long Beach Airport
4.2/5102 Reviews
Two bedrooms and one living room suite, very warm
Residence by Marriott Inn Long Beach
4.3/5106 Reviews
There are two family hotels in Long Beach. This one is close to the airport, and there are also homes by the sea. I have stayed at two hotels this time. This is my second home, it feels better than the one by the sea, because the price is cheaper. The room was neat and clean, and the utensils for cooking were very complete. I was particularly surprised that the floor in the bathroom was warm. Could it be that old hotels would also have floor heating? !! Ha ha breakfast for 9:30, there is nothing left, the waiter can't wait to pack home. Go early if you have breakfast.
Long Beach Marriott
4.3/5102 Reviews
As a flagship Marriott branded property, I have to say that I’m disappointed in the service from the check in staff. She was rude and temperamental and really needs to find a job she can be happier at. When I addressed that I wanted to speak to a manager the response was “there isn’t one”. I requested that I did not want to be helped by her and requested for someone else. I expressed how disappointed I was with the new person and she checked me in and knowing I was upset, a manager on duty never reached out to me during my stay. After getting a hold of a general manager and expressing my issue the response I got was that “fortunately we live in America and we all have choices”. As a manager, this is not the response I was expecting, especially from leadership at a brand leader in the hospitality industry. I strongly suggest that this manager be replaced with someone that values and understand what the hospitality industry is about and someone that cares and values their job. The property itself is beautiful and well maintained, it’s just that unfortunately the staff and general manager need to learn more about compassion and retrained. Because of this I would never stay at this property again. As a Hyatt globalist, Hilton Diamond and Bonvoy Gold… I really regret staying here and my expectation of service fell short. The post isn’t to complain about my issue but there are other choices in the area where the properties are as good if not better with better service. This place should not be rewarded with rooms filled as they do not value their customers.
Extended Stay America Suites - Los Angeles - Long Beach Airport
2.8/5103 Reviews
We travel and visit relatives they don't have much space so we book a stay at ESA .wow what an improvident from our previous experience .the staff looks great and the place is looking really clean im very happy with how mich effort they put into making our stay pleasant and comfortable . our room was serviced nicely and all our request were met in a timely fashion.its nice to be greeted respectfully when we walk in and honestly i feel reall safe with my family when we visit.all around we are satisfied customers and will continue back to this location .ESA great job ! Thanks again IV

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