Hotels near Milky＇s Frozen Yogurt in Los Angeles

Great hotel! Convenient parking (locked with gates), clean, good amenities (iron, fridge, coffee maker with coffee and teas, hairdryer, iron, shared microwave), very good breakfast (cereals, yogurt, fruits, waffles, eggs and sausage patties, bagels and cream cheese). Also, it has onsite restaurant with a 50% dining offer for guests.

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

Perfect place for a shuttle airport hotel! Shuttle very 15 minutes and a great place to prepare for a trip. Pool and bar is nice. Spent way more on drinks and food than I imagined but not much around… it was fair in the end. Great bar staff.

Not exactly what we expected only because the trash wasn’t taken out from the kitchen or was full of empty pizza boxes etc.

The location is very convenient, 5 minutes walk from the big supermarket and gas station, the hotel is clean and hygienic, warm and safe, especially the boss and his wife are very hospitable and welcoming, responsive, gave us a lot of help, will come to stay next time!

Very convenient to airport. Room was clean and quiet. Bed was comfortable and the shower had plenty of hot water Overall a nice stay. Only complaint was the elevators. Some times you have to wait a while for an elevator. I don’t think all of them were in service. I think only one was running

Very suitable for multi-day long stay itineraries. I also read a lot of reviews before booking, and the opinions of previous people were all very solid. The location is in the city center and life is very convenient. There will be homeless people on the street, but it’s nothing in broad daylight. We often hear police sirens. In fact, it is normal in urban areas in the United States. They will be dispatched if anything happens, as if it is a big deal. I am quite satisfied that the room is large enough, the kitchen is well-equipped, and the nearby grocery shopping, subway, and shopping mall May's are only 5 or 6 minutes' walk away. The price is also reasonable, which is great!

The one incident that nearly ruined my stay at CitizenM was the aggressive sprinkler inspection. I was not notified by email, phone, nor physical note about an inspection. At 9:15am, I was awoken by banging on my guest room door. I went to the door to see two men continuing to bang on the door, saying that they needed immediate access to check on equipment. Everything I've been taught about hotel safety was to NOT open the door to unidentified men. I told them everything in the room was fine and that I would be checking out within the hour. They continued to insist that I immediately open the door, which started to frighten me. I told them I was going to call the front desk to check if they were sent by the hotel. I was surprised that one of the men responded in an angry manner saying, ”FINE, GO AHEAD AND CALL THE FRONT DESK!” The woman at the front desk apologized, said that she too had just found out about the inspection, and said that the men were indeed authorized to inspect the sprinklers. I opened the door and they did a quick inspection. I did not appreciate the aggressive, unprofessional manner in which they demanded entry into my room. Other than that, the rest of my experience was excellent!

The most important function of a good hotel is to enable a good night’s sleep in a clean and comfortable environment. During our four night stay, the hotel was perfectly quiet. The bed was comfortable. We were not awakened even once by external noises. Our room was immaculately clean. The maid came each day and had our room back in order before noon. We stayed in room 636. It had all the amenities we want from a hotel room. It had a refrigerator, a safe, a large TV, plenty of drawer space, and two comfortable beds. The bathroom had a separate tub, walk in shower, toilet area and sink. This is the largest functional bathroom area of any hotel room that we have seen. The hotel is a green facility. It is off the electric grid, with all power generated from solar panels on the roof. The front desk staff is very efficient, with check in taking about a minute and contactless express check out available. When we needed help with luggage, a staff person was available. When we needed an item we forgot to bring from home, a staff member brought the item to our room quickly. The hotel has a first class Japanese restaurant on the premises known as Ise Shima. It was open for three meal times. Room service is available. We visited for the breakfast buffet, which featured numerous healthy items for a traditional Japanese or American breakfast. We had a perfect experience in the restaurant, too. For the cost of the room, the entire experience is a great value. One can obviously see the great pride the staff has in delivering a perfect hotel experience. The hotel has free parking out front and security at the entrance. A guest cannot take the elevator above the first floor without a room key. The Wi-Fi was free and easy to access. It worked well. A public computer is available on the first floor. A small store also exists, accessible only with a room key. The hotel location is ideal for business or tourists. It is centrally located in the South Bay withi minutes of freeways I-405, I-110, and Route 91. LAX is about 20-25 minutes, downtown LA is less than 30 minutes, Redondo Beach is ten minutes, and Disneyland or Knott’s Berry Farm is about a 45 minute drive. We use the hotel as a base for visit of all attractions in the LA basin.

Great place near the airport. Really enjoyed our stay, shuttle was also prompt. Strange that there’s no kettle but the water dispenser and lemon water was such a great touch! Loved the service as well. Breakfast was pretty decent too with some hot food. Gym and pool were ok