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Hotel Indigo Madrid - Princesa
4.5/544 Reviews

Hotel Indigo Madrid - Princesa

Madrid|1.06km from Ave Fenix

Latest booking 18 hrs ago

Like in other reviews, the main pro about this hotel is location. Very convenient for metro and bus access, and within reasonable walking distance to the Palacio Real. However, that’s about the only reason to book this hotel. The Front Desk staff was rude, unaccommodating, and just plain wrong. He insisted that the room was not suitable for two when the booking and rate type, both in my confirmation email and in the IHG app, clearly showed “SLEEPS 2.” When I asked if it’s a twin bed in the room, he said no it’s a queen. So I asked what’s the problem then? As we were getting our keys he then said by the way breakfast would normally be for one but in this case I give you guys the second breakfast free. As if he were trying to come across as doing us a favor, when I know for a fact that the rate I booked included breakfast for up to two guests. Our best guess is this person was ********** (it was myself and my ******** partner) and couldn’t stand the idea of us being in this room together. This is also all without so much as even acknowledging my loyalty (Gold) with IHG. I’ve stayed at Holiday Inn Expresses with considerably more welcoming staff than this man (won’t name him by name unless IHG reaches out) displayed at this property. Stay at this property for the location but don’t pay anything more than 60€ per night. Anything more than that is a rip off. And don’t expect to be given a warm welcome by this particular front desk person. There was another person - a woman - working the front desk but our interactions with her were unfortunately limited. Perhaps the experience would have been better if we had been welcomed by her as she was considerably more pleasant.

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Explore Guest Reviews of Hotels in Madrid

Searching for hotels near Ave Fenix? Compare room rates and reviews to find your ideal stay.
Sonder Malasana
4.6/555 Reviews
Madrid City Center
The hotel is very comfortable and very comfortable and the hotel is very comfortable and very comfortable. The only thing I noticed, perhaps x my age, that would miss a little more lighting in the entrance. I was hard to see to put the key. I recommend it and I would return to any other Sonder without doubt.
Hostal Jemasaca-Palma61
3.6/57 Reviews
Madrid City Center
Traveling abroad to Madrid, this hotel is relatively close to the city center, with convenient transportation and easy access. The breakfast in the morning is simple but nutritious. It is worth recommending and will come to live again next time.
Ibis Styles Madrid Centro Maravillas
4.2/541 Reviews
Madrid City Center
Value for money and good quality! Ibis was everything we have come to expect from this hotel chain over the years. The staff were super friendly and very helpful during our stay. We loved the breakfast and ate loads every morning. Our room was small and minimally equipped - but that was what we were expecting. It was cleaned daily and we had extra towels and pillows on hand if we needed them. For a relatively budget friendly hotel, this chain is the best!
Smartr Madrid Gran Via Apartments
4.5/535 Reviews
Madrid City Center
My stay in this apartment was fantastic. The place looked very new, was clean and had everything you need. The apartment had 2 lovely rooms an 2 bathrooms. The rooms were at the back of the building far from the street noise, so you can have a quiet sleep. The location is great to, right at the lovely Malasana neighborhood.
Roisa Centro
4.2/521 Reviews
Madrid City Center
Good location on metro and bus routes and within walking distance of many sights. Not luxurious but given the cost i wouldn't expect it to be. The apartment (1 bedroom) was clean and spacious enough. All single beds /sofa bed so if you wanted a double this room wouldn't be suitable Balconies not for sitting on as they arec tiny. Oven not usable due to no racks but hob was fine for a short visit. The bathroom was the main problem as a strong stomach was needed to cope with the smell, we had to keep the bathroom door permanently closed tight to avoid it stinking out the whole apartment. Probably wouldn't recommend it to a friend but not awful if you just want a basic place to crash.
Hostal Silserranos
4.3/540 Reviews
Madrid City Center
La camera che ci è stata assegnata (203) era superlativa: luminosissima, con doppio affaccio sulla strada, spaziosa e pulita. L’hostal è situato in un’ottima posizione, in 10 minuti a piedi si arriva sulla Gran Via. Stazione della metro Tribunal a 200 metri (noi non l’abbiamo presa mai, siamo andati ovunque a piedi). La zona è molto viva e frequentata, nelle immediatissime vicinanze si trovano diversi locali per colazione, pranzo, cena e anche diversi supermercati. Ottimo rapporto qualità/prezzo. L’unica nota negativa è l’impossibilità di fare colazione in albergo. Per il resto è tutto perfetto.

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