Pullman Properties in Melbourne

I was very disappointed with my experience at Pullman Melbourne, particularly with the housekeeping service and the way an unauthorised charge was handled. Although the hotel staff were generally friendly and pleasant, I was extremely concerned to discover that my credit card had been charged an additional amount without any prior notice or explanation at checkout. The hotel claimed that my sister had ordered a drink at 6:38 am. We strongly disputed this, as both of us were still asleep in the room at that time. I asked the hotel to check the CCTV footage and the electronic swipe-card records to verify whether our room door had actually been opened before 9:00 am. Given that the room uses an electronic key-card system, it should have been relatively straightforward for the hotel to establish whether anyone had entered or left the room. More importantly, this raises serious questions about the hotel’s billing and security procedures. Can someone simply provide a room number and order food or drinks without the hotel verifying the guest’s name or identity? If so, this is a significant weakness in the hotel’s procedures. Guests should not be held responsible for charges that they did not authorise, especially when the hotel has electronic records that could potentially verify what happened. I was particularly disappointed that the matter was not handled with greater care and transparency. An unexpected charge to a guest’s credit card should never be taken lightly. For a hotel of the Pullman standard, I expected much better attention to detail, billing accuracy and guest security. I hope management takes this incident seriously and reviews its procedures so that other guests do not experience the same issue.

Traveling with my parents, I booked this hotel because friends live nearby. The location is a bit out of the way; if you're visiting Melbourne for the first time, you might find transportation inconvenient. There aren't many dining options around either. However, Albert Park Lake is right across the street, and it's beautiful.

The quality is decent, and breakfast is great. The bed type was suitable for a family trip. However, the parking fee is quite high. It's A$50 if registered and A$75 if not, but even if you register, the hotel can sometimes get the charges wrong, which requires extra communication and hassle. We chose this hotel because we rented a car in Melbourne and wanted somewhere close to the city with convenient parking.