Residence Nemea l'Aigle Bleu

Having read some reviews I expected this to be more run down than it was. It was actually very good for the money. Linen was provided free of charge, as were cleaning items for the flat and enough plates, cutlery and kitchen items, which some reviews had said were either extra or not available, but I believe towels were extra (we bought our own). Staff were helpful, place was very well located next to the lift and a 5 minute walk to the supermarket. There is underground parking, but it’s height restricted; we had a 4x4 with a top box, so no good. But there was free parking outside in a car park 10 minutes walk away. The one downside was the spa; the jacuzzi was not very warm, the Turkish hamman very noisy and the sauna broken, which judging by previous reviews hasn’t been fixed for over a year! So don’t go for the spa, but everything else was pretty good. If you are on a budget holiday it’s great and Serre Chevalier is one of my new favourite places!

The good side of the residence is the location, as it is located in the immediate vicinity of the ski resort. We also liked the view of the fortress and the old town. But, unfortunately, we had very unpleasant experiences in the residence, which are the result of indifferent and unfriendly employees. Before arriving, we reserved a (paid) parking space in the garage by e-mail, and when making the reservation, we informed them that the height of our car, which has a ski case on the roof, is 210 cm. When we wanted to drive into the garage, we luckily noticed that the height was 190 cm. No one apologized to us for the mistake, which would have caused damage to the suitcase and skis. We were then told at the reception that we can park in the free parking, which is 600 m away. We experienced the next disappoin**ent when we arrived at the apar**ent, which was dirty and very modestly furnished. One room had no wardrobe at all and the beds were very cheap and uncomfortable. There were very few glasses in the kitchen, basic necessities were also missing, e.g. cutting board. We informed the reception about the deficiency, but they did nothing to correct the deficiency. We experienced next disappoin**ent when we realized that there were no cleaning products for the bathroom and toilet in the apar**ent, which we had to clean ourselves. We went to the reception and asked them to give us suitable cleaners. We were offered a tablet for the dishwasher and a small bottle of dishwashing detergent. So it became clear why the apar**ent was so dirty. Apparently, the reception doesn't even know that the bathroom and the toilet can't be cleaned well with dishwashing detergent, and the guests don't take it with them on vacation either. But the staff doesn't care how clean their apar**ents are. Furthermore, WiFi is not free in the apar**ent, but costs €16 per person. As it is extremely slow, it is better to use mobile internet. When booking, the sauna was also included in the price, but it was not working. They have "very friendly" warnings in the corridors that you will be evicted if you listen to music after 10pm. The staff doesn't even bother to clear the snow at the entrance. The residence is a disgrace to the tourism of France and the EU. I travel a lot, I have been in more than 200 apar**ents and hotel rooms, but I have never experienced such an contemptuous attitude of the staff towards the guests.

We were not aware that the facility is meant for longer stays and that we had to sort out everything including towels, linens, soaps, cleaning materials... The kitchen/dining were poorly equipped. Knowing these facts, I would have chosen another property even though the price was low.