reyes75
January 15, 2024
This is our second time here at Negril location, and the experience overall was lovely. The room was spacious and clean, food was delicious, and we were able to change reservations for meals a couple of times due to our own preferences without any difficulty at all. Entertainment was good on the evenings, with the absolute best being the Silver Birds Steel Orchestra—their energy and skill are just phenomenal!! How they kept up that energy for the entire show is incredible, and I so hope to see them again any time we stay here. I must take a moment to specifically recognize Trevolynn, who was almost daily our bartender at the smaller bar near the Sundowner Restaurant. Her presence made sure that everyone was served quickly and with a smile, but she was so much more than just a friendly face. She was able to manage large influxes of customers, and keep flow going without forgetting any orders. She specifically remembered my husband and I, greeting us with a smile and kind word, and even remembering what we drink!! Lemonade during the day, and then which wine I prefer in the evenings, as well as my husband’s choice of drink! She was able to calm a couple of rude/unruly guests (as a woman myself, we females always seem to be the hardest to de-escalate). She made sure they didn’t cause trouble & helped them flow along without appearing bothered or rushed at all. These types of people skills are what make me choose to spend my precious vacation dollars at one resort over another, and are what should truly be rewarded. Maintaining calm and professionalism alongside sincere positivity and graciousness is so difficult in today’s world. Training only goes so far-Trevolynn is a gem!!