Civilian NYC

Amazing location just off Broadway. Great room and service. Highly recommended

Great hotel, I was given a room on the 24th floor with city views. Excellent customer service.

Had a great stay at the Civilian, all the hotel staff are super friendly and helpful! We will definitely be coming back. Also amazing location close to everything and the **PL gym is awesome!

The location was great. The staff very friendly. The jazz at the bar was fabulous. The decor was very cool. Our two complaints which made our review a 3 star: We were on the 24th floor. On the 27th floor is the roof top bar - basically a night club. The music was VERY loud until 2 in the morning which we could feel three floors down. Other guests commented they went up to check out the club and couldn't hear themselves think let alone talk. I am not sure why the music has to be that loud. I can't imagine what it was like for the floor just beneath the club if we could feel it three stories down! And second complaint: there is an automatic light in a cubby under the bed which is supposed to be motion sensitive. However, it kept going on all night even without motion. Eventually we stuffed the cubby with pillows so it wouldn't wake us up. If you book a room on one of the lower floors I would say it is a cool hotel with great staff. If you are anywhere near the top floors beware....And cover up that light!

Walking distance to Time Square and Broadway shows. Excellent staff service and attention to detail. The hotel will message you before checking in to get arrival time to ease the check in process through their app. They message you daily with on site events for entertainment. Check out was quick and easy. I left an item behind and they sent me a message asking if I would like it shipped to me. I have not received service this detailed from most 5 star hotels. I would definitely recommend to visit.

My husband and I stayed in the “Cozy Queen” for two nights and are absolutely in love with this hotel. Location is great. Staff is super friendly and helpful. The room was very small, as expected, but the space is utilized efficiently. Everything was clean and the decor was quite nice. We will absolutely come back to this hotel whenever we’re in NYC!