Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Dec 25, 2025|Moxy Sleeper Room
Guest UserBetter than expected, bravo!
I was initially quite worried because the reviews for hotels in the vicinity didn't look good. But it actually turned out to be pretty decent. It's very close to the airport, and you can get there quickly on foot!
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Price per night from:TWD 6,812
Posted on Feb 28, 2026
Poppy Lee
I stayed at Courtyard by Marriott Edinburgh from 22 February to 26 February 2026 in Room ***. Unfortunately, my experience fell significantly below the service and housekeeping standards expected of the Marriott brand.
1) 22 February 2026 (Check-in)
Upon arrival, I immediately noticed several cleanliness issues with my room. The kettle was dusty and visibly dirty, the shower gel was completely empty, there were noticeable stains on the bed sheets, the shower room floor was unclean, and the shower water pressure was extremely poor. I reported these issues to the front desk on the same day.
In addition, during the check-in process, the staff did not provide any information about hotel amenities, such as gym operating hours, availability of facilities like the ice machine or microwave, or other services. I only became aware of some of these facilities on my last day during check-out, which was disappointing.
2) 23 February 2026
The shampoo had run out and was not replenished during housekeeping services. I emailed the Front Office Manager regarding both the missing amenities and the ongoing low shower pressure issue. I did not receive any response.
3) 24 February 2026
The situation continued. Coffee and tea bags were not refilled, the stained bed sheets had still not been changed since Day 1 check-in, and both shampoo and conditioner were empty. I called the same Front Office Manager twice, and only shampoo was delivered. I then contacted the front desk twice more to clearly request conditioner, yet incorrect items were delivered again. As a result, the conditioner remained unreplenished for me for 3 consecutive days (22–24 February).
4) 25 February 2026
In the morning, I requested a new toothbrush through the front desk and was told housekeeping would provide one during housekeeping service. When I returned to my room after housekeeping, no toothbrush had been supplied.
I later learned that when Trip.com contacted the hotel on my behalf regarding the service lapses, the Operations Manager informed them that everything had been “addressed and settled with me” which was not accurate. While individual staff members made partial attempts to assist, the repeated housekeeping lapses, lack of follow-up, and unresolved maintenance issue reflect systemic operational shortcomings rather than isolated mistakes. Throughout my entire stay (22–26 February), the shower water pressure issue remained unresolved.
The hotel’s location is excellent and within walking distance of many major attractions, which helps save on public transport costs. However, good location alone does not compensate for the overall service deficiencies experienced during this stay. As a paying guest, I expected basic cleanliness, consistent replenishment of amenities, and responsive service, especially from a reputable hotel property like Marriott. Unfortunately, those expectations were not met during this stay.
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Price per night from:TWD 6,903
Posted on Feb 18, 2026|James Craig Deluxe King
Guest UserThe absolute best thing about this hotel is the service! We checked in late at night, tired and cold after getting off the train. Isabel at the front desk was incredibly thoughtful, preparing various hot drinks for us, and cookies and teddy bears for the kids. She personally escorted us to our room, engaging in such a warm and fun interaction with my two children along the way that they absolutely adored her! During our conversation, Isabel learned about the kids' favorite colors and toys. The next evening, she even came to our room to deliver gifts for them, which made the kids incredibly happy! My older daughter repeatedly told me to make sure to give a huge shout-out to the lovely Isabel! The hotel's location is also great, convenient for both the train station and the attractions in the Old Town. The breakfast restaurant offers a nice view as well.
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Price per night from:TWD 16,405
Posted on May 23, 2026|Twin Room
Guest User
Very nice stay near the bus stop, with many supermarket options and halal restaurants nearby. I came for a visa appointment, and the location was very convenient, close to photo and printin services and other essentials as well.
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Price per night from:TWD 5,264
Posted on May 20, 2026
Guest UserStayed for 2 nights. Very quiet hotel in a great location right outside tramstop from airport.
Didnt eat in restaurant or have breakfast there, staff were lovely, bed very comfortable,
Only issue i had was that i would like to have been able to open a window for fresh air. Would definately stay here again, cant wait.
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Price per night from:TWD 7,061
Posted on Jun 1, 2026|Standard Queen Room With Sofa Bed
Sesha.KanduriWithout doubt, this was one of our finest hotel stays in recent memory. From the moment we arrived, Novotel Edinburgh set the tone with a level of warmth and professionalism that genuinely stood out. The staff were incredibly helpful throughout and what really demonstrated this was a small but telling moment: we lost our key card during the stay, and it was replaced immediately, without any fuss or inconvenience whatsoever. It's the kind of effortless service that puts you completely at ease, and it's something you remember long after checkout.
The breakfast deserves a special mention — it was simply top notch. The spread was so good that holding back was near impossible, and it's the kind of breakfast that makes you actually look forward to the morning. Freshly prepared, well-stocked, and served with care — it's one of the best hotel breakfasts we've had.
The location is outstanding. Sitting just a mile from Edinburgh Castle, you're right in the heart of one of the most iconic cities in the UK. Public transport couldn't be more convenient either buses are accessible right behind the hotel, making it incredibly easy to get around the city without needing a car at all.
The one area that needs addressing is parking. The hotel's own car park is frequently full, which meant we had to use the nearby NCP instead. To the hotel's credit, they did provide a discount for the NCP - a thoughtful gesture that softened the inconvenience. However, it's worth noting for electric vehicle drivers: the EV charging at the NCP is painfully slow, so factor that into your plans if you're arriving in an electric car. A heads-up from the hotel at check-in would go a long way.
Parking frustrations aside, Novotel Edinburgh is a brilliant base for exploring the city - exceptional staff, an unmissable breakfast, and a location that's hard to beat. We'd return without hesitation.
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Price per night from:TWD 6,430
Posted on Apr 14, 2026
Guest User
This hotel is 100% the best hotel I have ever stayed in, and it is much more cost-effective than some hotels in London and Manchester. The room is clean and tidy, with complete supporting facilities, such as stereos, microwave ovens, refrigerators, tea sets and even dishwashers. In addition, I would like to thank the staff for upgrading the room type for me for free. Let's see how big the room is. It's almost a truck that can be parked! Friends believe me, it's right to choose this hotel.
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Price per night from:TWD 5,618
Posted on Mar 22, 2026|Family Apartment
Guest User
⭐⭐⭐⭐⭐
Stayed at Stewart by Heeton Concept for 2 days and I would absolutely love to come back in the future!
The apartment was spotless — no dust, no bed bugs, fresh clean bedsheets, and a tidy washroom. Everything was well-maintained and made for a really comfortable stay. It truly felt like a great place to relax and unwind.
The only two things I’d mention as areas for improvement: the check-out time of 10:30 AM felt a little early, and a few basic toiletry amenities like toothpaste, a toothbrush, and slippers were missing. Everything else was provided and well-stocked.
Overall a fantastic stay and highly recommended. Will definitely be returning! 😊
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Price per night from:TWD 6,922
Posted on Jun 13, 2026
Anonymous User
Firstly giving a big thanks to Holiday Inn Edinburgh for the amazing stay and helping with my requesting on the early check in. The venue is accessible and is along the Airport Bus line route which is amazing. The hotel is well kept and the staff are friendly. The room and amenities are great too. Will definitely recommend and if ever going back to Edinburgh will definitelt book again.
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Price per night from:TWD 4,916
Posted on May 12, 2026
JanelovesappleThe hotel room and bathroom were indeed too small; there wasn't even enough space to open a suitcase, so it had to be stored under the bed. The view outside the room was decent. The main advantage is the hotel's excellent location, right opposite Haymarket. You can walk almost anywhere, which is incredibly convenient, and there are bus stops right outside. The hotel breakfast was just so-so, with limited variety and options. It was a typical English breakfast, not bad. The reception service was mediocre, especially the male front desk staff who gave me the wrong room number twice, even though I showed him the room number written down. He seemed unbothered and unwilling to help.
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Price per night from:TWD 5,723