Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Mar 14, 2026
Guest User
This stay was very pleasant. The hotel has a convenient location, close to the train and bus stations, with excellent surrounding amenities. There's a large shopping mall nearby, right next to Carlton Hill. The rooms were cozy and comfortable, although the soundproofing was slightly lacking, but acceptable. All the staff were warm, friendly, and provided excellent service. The only downside is that the elevator doesn't go to the top floor.
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Price per night from:€152
Posted on Jul 25, 2026|Twin Room
strongtea929Booked a twin room for a trip with the kids. The room was clean, no issues there, and the size is pretty standard for the UK. The bathroom was actually quite spacious, but the sink and basin design was terrible – especially the basin. It's a countertop basin with the faucet on the side (I don't usually take photos in hotels, so I forgot to snap one), and no matter how you use it, water splashes everywhere, all over the counter and the floor. The hotel doesn't provide complimentary bottled water; there's a message on the mirror encouraging you to drink tap water, which is fair enough. The tram station for the airport is very close to the hotel, but unfortunately, it was out of service on the day we were heading to the airport. We ended up dragging our luggage for about fifteen minutes to catch the Airlink 100 next to the train station.
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Price per night from:€176
Posted on Jun 1, 2026|Standard Queen Room With Sofa Bed
Sesha.KanduriWithout doubt, this was one of our finest hotel stays in recent memory. From the moment we arrived, Novotel Edinburgh set the tone with a level of warmth and professionalism that genuinely stood out. The staff were incredibly helpful throughout and what really demonstrated this was a small but telling moment: we lost our key card during the stay, and it was replaced immediately, without any fuss or inconvenience whatsoever. It's the kind of effortless service that puts you completely at ease, and it's something you remember long after checkout.
The breakfast deserves a special mention — it was simply top notch. The spread was so good that holding back was near impossible, and it's the kind of breakfast that makes you actually look forward to the morning. Freshly prepared, well-stocked, and served with care — it's one of the best hotel breakfasts we've had.
The location is outstanding. Sitting just a mile from Edinburgh Castle, you're right in the heart of one of the most iconic cities in the UK. Public transport couldn't be more convenient either buses are accessible right behind the hotel, making it incredibly easy to get around the city without needing a car at all.
The one area that needs addressing is parking. The hotel's own car park is frequently full, which meant we had to use the nearby NCP instead. To the hotel's credit, they did provide a discount for the NCP - a thoughtful gesture that softened the inconvenience. However, it's worth noting for electric vehicle drivers: the EV charging at the NCP is painfully slow, so factor that into your plans if you're arriving in an electric car. A heads-up from the hotel at check-in would go a long way.
Parking frustrations aside, Novotel Edinburgh is a brilliant base for exploring the city - exceptional staff, an unmissable breakfast, and a location that's hard to beat. We'd return without hesitation.
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Price per night from:€187
Posted on May 30, 2026|Double Bed Room with Sofa Bed
Guest User
Super stay! The hotel is ideally located, right next to a tram stop. The room is clean, modern, and very quiet. The Wi-Fi connection is excellent. The breakfast is delicious and varied. Nearby, there's also a shopping center with a cinema, a bowling alley, a roller park, and many other activities. This is a real plus for families with children.
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Price per night from:€102
Posted on Jul 18, 2026|2 Double Standard
A^3We booked this hotel not knowing that it is literally next to the zoo. So it was a pleasant surprise and we decided to include the Edinburgh Zoo as part of our itinerary when we were there. There’re bus stops infront of the hotel that conveniently transport us to the city centre in 15min; as well as to the airport. The bus systems there are superb and most of the times the buses arrived on schedule.
There are no bottled mineral water, toothbrushes, toothpaste, comb or other sanitary products (except for shower gel, shampoo and handwash) provided in the room. However, there is a note pasted in the toilet that one has to ask for these items at the reception counter if one requires any of these. We didnt notice the pasted note in the toilet; thus we did not ask for these during our stay..
We were also surprised that there was no mini fridge or safe which are normally provided in a hotel room. Nonetheless we were happy when there’s an iron and ironing board in our room.
We noticed that the housekeeping service usually starts around 9am. We were in the room at around 9.30am when someone from the housekeeping dept tried to open the door. So if you intend to wake up late, we suggest to keep your door locked and latched. Their housekeeping is efficient as we think they need to be on schedule but many times our used cups were not cleaned thoroughly (or replaced) as there were still stains in the cups. 1 day 1 of our half-drink bottled drinks was removed from the table which we presumed the housekeeper could have thrown it away.
On the whole, it’s a pleasant stay for our family.
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Price per night from:€115
Posted on Jul 18, 2026|One-Bedroom Apartment
Guest UserI loved the decor and how clean it was. It had everything you could need – a kitchen, microwave, and fridge, plus a washing machine and dryer! Most hotels in Edinburgh in July are pretty similar, but this place was twice the size of others. I just wanted to get back to the hotel every day.
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Price per night from:€147
Posted on Apr 9, 2026|Queen Room, Guest Room, 1 Queen
Guest UserExcellent Location, but Serious Security Lapses
I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience.
The Highlights
Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring.
Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions.
Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly.
Room Maintenance & Tech Issues
Unfortunately, the shine started to wear off once we settled into the room:
Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day.
Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception.
Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette.
A Major Security Concern
The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds.
Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols.
Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.
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Price per night from:€142
Posted on Aug 20, 2026|Bed In 10 Bed Dorm, Shared Bathroom
Chen Lavender
Fantastic experience!
I stayed in a 10-person room, which was very spacious, and the bathrooms and toilets were all very clean! The staff provided excellent service, and I was able to store my luggage both before and after check-in. They even noticed it was my birthday and gave me a voucher! 🥰 Plus, the breakfast was great! Overall, a wonderful experience 🫶
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Price per night from:€25
Posted on Aug 11, 2026|Bed in 8-Bed Female Dormitory
Guest UserBrilliant location especially for the fringe festival, it meant I was able to catch a show after checking out as they had free festival shows downstairs in the bar. My light was broken and unusable, but other than that the dorm on the 4th floor was quiet enough didnt hear any of the noise from the bar downstairs which is great, only issue was from guests not from the hostel itself, guests on the last night came in at 1.30am and started making their beds as only one of them had made their bed during check in, I guess the hostel could advise guests to make their beds at check in instead of waiting until they come back to do it, or explain general expectations of sharing rooms with others to be mindful of other guests as the 3 girls didnt turn the light off or stop talking in the room until 4am and then left the room again at 7.30am
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Price per night from:€18
Posted on Sep 4, 2026|Bed In Bed In 4-Bed Female Dorm Shared Bathroom
MaomeiruhuadejiugeJust a 10-minute walk from the train station... The room and bedding were clean. There's a separate locker for luggage, but it doesn't have a lock.
There are shared toilets and showers. The common area is for drinking water and eating your own food; cooking is not allowed.
They also have another branch in York.
The front desk service was excellent; they even let me check in early at 2:30 PM.
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Price per night from:€17