Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Mar 14, 2026
Guest User
This stay was very pleasant. The hotel has a convenient location, close to the train and bus stations, with excellent surrounding amenities. There's a large shopping mall nearby, right next to Carlton Hill. The rooms were cozy and comfortable, although the soundproofing was slightly lacking, but acceptable. All the staff were warm, friendly, and provided excellent service. The only downside is that the elevator doesn't go to the top floor.
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Price per night from:PLN 952
Posted on Jul 15, 2026|Twin Room
XinzhiziyoufeixiangThis hotel, nestled at the foot of Calton Hill, was the perfect summer escape. It's incredibly convenient for exploring Calton Hill and other attractions, including the train station. Just across the road, there's a John Lewis department store, making it a quiet oasis right in the heart of things. The rooms are spacious, and I loved that there were plenty of outlets for charging all my devices 😅. Before heading out for a Highlands tour, I grabbed some water, chocolates, and snacks from the small shop opposite the Reception, which was super convenient. The staff were patient and helpful, which I really appreciated. Next time I'm in Edinburgh, I definitely want to try the hotel's 1802 restaurant, I've heard good things about it. Plus, the seating area right outside the hotel entrance was great for resting and managing luggage. 👍
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Price per night from:PLN 1,001
Posted on May 30, 2026|Double Bed Room with Sofa Bed
Guest User
Super stay! The hotel is ideally located, right next to a tram stop. The room is clean, modern, and very quiet. The Wi-Fi connection is excellent. The breakfast is delicious and varied. Nearby, there's also a shopping center with a cinema, a bowling alley, a roller park, and many other activities. This is a real plus for families with children.
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Price per night from:PLN 533
Posted on Jul 18, 2026|2 Double Standard
A^3We booked this hotel not knowing that it is literally next to the zoo. So it was a pleasant surprise and we decided to include the Edinburgh Zoo as part of our itinerary when we were there. There’re bus stops infront of the hotel that conveniently transport us to the city centre in 15min; as well as to the airport. The bus systems there are superb and most of the times the buses arrived on schedule.
There are no bottled mineral water, toothbrushes, toothpaste, comb or other sanitary products (except for shower gel, shampoo and handwash) provided in the room. However, there is a note pasted in the toilet that one has to ask for these items at the reception counter if one requires any of these. We didnt notice the pasted note in the toilet; thus we did not ask for these during our stay..
We were also surprised that there was no mini fridge or safe which are normally provided in a hotel room. Nonetheless we were happy when there’s an iron and ironing board in our room.
We noticed that the housekeeping service usually starts around 9am. We were in the room at around 9.30am when someone from the housekeeping dept tried to open the door. So if you intend to wake up late, we suggest to keep your door locked and latched. Their housekeeping is efficient as we think they need to be on schedule but many times our used cups were not cleaned thoroughly (or replaced) as there were still stains in the cups. 1 day 1 of our half-drink bottled drinks was removed from the table which we presumed the housekeeper could have thrown it away.
On the whole, it’s a pleasant stay for our family.
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Price per night from:PLN 462
Posted on Jul 27, 2026|Deluxe King Room
Guest UserThe overall experience didn't live up to the price. For a luxury king room costing over 3000 a night, the path to our room was ridiculous: first up to the second floor, then down to the basement (-1 floor), passing through a total of six doors, four of which were tiny, only to be given a room at the very end of the hallway. When I tried to sort this out at the front desk, the hotel's excuse was that they had no other rooms available that day! Yet, I found the exact same room type still listed on three different booking platforms. Even the Trip.com agent insisted there were no rooms, which is hard to believe if it's listed on three separate sites – if it was just one, I might understand it being taken down.
On check-out day, due to the incredibly small lobby, we waited for the elevator for a good 10-20 minutes, only to find no available elevators we could fit into. My child and I ended up having to carry our large suitcases down the stairs!
Aside from all this, when I tried to change rooms, the 'Chinese courtesy' they advertise (Trip.com should really amend this) was non-existent. There was merely a person who spoke Chinese, or more accurately, a Chinese person who acted like a European. When I mentioned at the front desk that the room didn't match the photos and felt like false advertising, this 'Chinese' staff member actually got upset. Shouldn't a guest be allowed to point out discrepancies between the booking and the actual experience? The way the front desk staff looked at me, their facial expression, and tone of voice, were completely unacceptable for a hotel costing over 3000 a night.
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Price per night from:PLN 677
Posted on May 12, 2026
JanelovesappleThe hotel room and bathroom were indeed too small; there wasn't even enough space to open a suitcase, so it had to be stored under the bed. The view outside the room was decent. The main advantage is the hotel's excellent location, right opposite Haymarket. You can walk almost anywhere, which is incredibly convenient, and there are bus stops right outside. The hotel breakfast was just so-so, with limited variety and options. It was a typical English breakfast, not bad. The reception service was mediocre, especially the male front desk staff who gave me the wrong room number twice, even though I showed him the room number written down. He seemed unbothered and unwilling to help.
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Price per night from:PLN 638
Posted on Apr 9, 2026|Queen Room, Guest Room, 1 Queen
Guest UserExcellent Location, but Serious Security Lapses
I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience.
The Highlights
Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring.
Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions.
Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly.
Room Maintenance & Tech Issues
Unfortunately, the shine started to wear off once we settled into the room:
Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day.
Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception.
Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette.
A Major Security Concern
The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds.
Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols.
Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.
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Price per night from:PLN 535
Posted on Jul 24, 2026|Bed In 8-Bed Mixed Dormitory
Anonymous UserPros: Excellent location, close to everything. Free luggage storage and the staff are quite nice.
Cons: The rooms facing the street are incredibly noisy. Self check-in is a bit of a hassle. There's no kitchen and the common area is quite small. You can't choose your bunk, so if you want a bottom bunk, remember to ask the staff for an odd-numbered bed. The washroom is a bit small.
Otherwise, it's pretty good.
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Price per night from:PLN 97
Posted on Jan 5, 2026
Lowryaf
The room quality is on par with a 3-star hotel in China. The hotel staff were very friendly and provided excellent service, but the room layout was quite odd and winding. The bed wasn't very big either. It's super convenient if you want to visit Calton Hill, but I wouldn't recommend it if you're primarily interested in the city center, as it's about a 20-minute walk.
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Price per night from:PLN 739
Posted on Jun 13, 2026
Guest UserIt's a really good hostel. It's absolutely out of my expectation is my first time to stay in hostel at first I thought it would be very dangerous or very messy and it turns out that the room is really safe and clean and cute. I booked an en suite and the bathroom was really tidy and lovely and the floor was clean the wall paint well and the toilet was clean and I booked a female only bedroom it was really nice and the safe they even offers breakfast so I would definitely recommend this to every female, especially young female..
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Price per night from:PLN 86