Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on May 5, 2025
Frank Kiran
The hotel is in a great location!
Large room with a kitchenette!
The bed is very comfortable.
The staff is super friendly and helpful!
Breakfast with a good selection and delicious.
We had a perfect stay.
Show More
Price per night from:US$271
Posted on Apr 27, 2024
sknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
Show More
Price per night from:US$281
Posted on Mar 20, 2025
Mianqiuweiba
The hotel is located in the Loop area, with a relatively high safety factor.
The location is excellent, close to the Chicago River, and it is very convenient for boat trips. It is very convenient to go to various attractions, whether it is the Magnificent Mile or Millennium Park and the Chicago Art Museum, you can walk there.
The hotel service is OK, and they do not actively provide toiletries, but you can ask the front desk to provide them.
I need to remind you: when choosing a room, it is recommended to choose a room without breakfast. The so-called breakfast is just a $20 coupon for you to go to the restaurant on the first floor, but you can't have a satisfactory breakfast for $20, and you need to tip and pay taxes. The key is: the difference between breakfast and no breakfast is almost enough to book a room without breakfast. The explanation given by the hotel is: the price with breakfast allows customers to cancel the reservation at any time a few hours before check-in, which only gives you the right to cancel the reservation. This is the only unpleasant point of the stay. I stayed for 5 nights and spent nearly 6,000 yuan to buy this breakfast. Although the solution provided by Ctrip is a drop in the bucket, it is more important to be in a good mood when you go out, so I just give up. I hope Ctrip can clearly state the terms and conditions in the product details in the future, and I also hope that the comments can help everyone~
Show More
Price per night from:US$245
Posted on Aug 31, 2025|Superior Room
Guest UserThe room was spacious and grand, about 50-60 square meters, and the bathroom was also quite large, around 10 square meters. My room on the 25th floor even had a kitchen, and the night view from the window was stunning, which was a pleasant surprise.
The terrace of Terrace 16 Restaurant on the 16th floor offers the most beautiful views of the Chicago River, perfect for lunch or afternoon tea.
The front desk staff who checked me in was excellent. They informed me about the Trump Spa on the 14M floor and that I could use its facilities. Later, on the day of my check-out, my friend booked a City Architecture Tour for me which ended at 12:30 PM. I asked if I could extend my check-out until 1:00 PM, and the foreign front desk staff member kindly offered me a 2:00 PM check-out. Overall, the front desk and restaurant staff provided great service, making me feel respected as a guest and not discriminated against. The hotel's facilities and atmosphere are wonderful, making for a very comfortable stay. It was a very pleasant check-in experience.
Show More
Price per night from:US$680
Posted on Jul 31, 2024
Guest UserWe booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.
Show More
Price per night from:US$201
Posted on Jun 9, 2025
Laodou3
The hotel's 15th-floor reception hall is super tall and large, the rooms are spacious and bright, the bedding is skin-friendly, soft and comfortable, and from the window you can overlook the five iron bridges across the Chicago River and the buildings on both sides that are full of stories, and get a glimpse of the majesty of this century-old industrial city... The only drawback is that the water output of the shower is too small!
Show More
Price per night from:US$186
Posted on Apr 14, 2025
Terence Cao
Be careful, there is a hidden charge ”A $25 daily urban experience fee will be charged to each room” at this hotel Fairmont Chicago - Millennium Park. The breakfast charge is very tricky if you have prepaid. 1st you have to argue that you have prepaid for the breakfast for each person in the room. 2nd you need to ask and confirm with the front desk how much the credit is for the breakfast you have paid (my case $38 for each person daily, covers taxes and tips). It is not buffet breakfast, you need to pay extra when you check out if you have ordered more than your credit for the breakfast. When I asked that if I missed one breakfast, can I use the extra credit for the next day. The answers were different from different staff members.
A very expensive hotel focusing on big conferences, there are no microwave oven, empty refrigerator (you can request) in the room and swimming pool. Do not lift up the drinks and snacks in the box on the table (there are sensors underneath) unless you don't mind to be charged. The existing refrigerator is full of drinks. I was afraid to touch it, even the concierge didn't know how to open the refrigerator lock. But the coffee and tea are free. There is a person (not housekeeper) comes to the room to check and refill all the drinks and snacks including the free ones.
We booked our room many weeks earlier, after we checked in I realized that the room prices dropped comparing our original prices, maybe not enough conference people attending.
Hope the information is helpful for you.
Show More
Price per night from:US$277
Posted on Jan 5, 2026|Queen Studio Suite
Rommel919lobby is on the 2nd floor, check in was a breeze, no need to see the passport .. just gave me the key and we were set to go
we stayed for 4 nights, but there was no Cleaning done..
i have to request for an extra towel since we are 4 in a room and they only provided for 2.
we run out of body soap in the next day and had to pick it up in the lobby , and no one came to install it .. so we just put it in the corner.. not on the wall
location was good, easy to get into public transport , if not too sensitive its a walking distance to the magnificent mile..
gym was Ok , laundry service is 3$ each cycle.. and you need to install an app to pay... and you can't load exact amount so if you are going to do a single laundry just use the credit card you pay 3.25 though, but you only pay for what you use.. apple pay or tap to pay not working.. so bring your CC with you,
another thing, if you use the app, it will let you know if the laundry is done.. but some people still don't come down to remove their clothes to need to ask the lobby to take it out and put in the rack provided
breakfast was nothing special., if you wake up late many people already and hard to find a table, and the refill is not too fast..
only a handful of variety for the food.
coffee and tea are available the whole day as long as its not yet depleted..
Show More
Price per night from:US$228
Posted on Nov 4, 2024
Guest UserI'm amazed at how affordable this hotel in the Loop is. Sure, the rooms aren't huge, but the location is unbeatable. I can easily walk to the river, the Art Institute, and there's a food court just steps away. It's the perfect base for exploring the city.
Show More
Price per night from:US$198
Posted on May 31, 2025
Guest User
My Honest Experience After Reading Negative Reviews
I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised.
The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website.
One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed.
Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming.
The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly.
Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper.
Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises.
I’m very grateful for the pleasant stay and would return again.
Show More
Price per night from:US$76