H10 Tenerife Playa

This was our 1st visit to H10 Tenerife Playa. As it was my wifes birthday, we upgraded to Privilege and we were not disapointed. Check in was very smooth and staff very attentive. We were allocated a room on the 5th Floor which had a sea view overlooking Lago Martinez ,we abosoluetly loved this room . It had everything that we required even with the walk in shower which we prefer rather than a bath. We did have a small issue with the air condioning, however this was dealt with very quickly by the maintenance team after contacting reception. Agustin and Mirander Public Relations / Privelege team are always on hand for any requirements that you may have. We did speak with Mirander on Serveral occasions, and with her helpfuness and bubbly personality we think she is a great asset to that role. We were half board and we did not find any issues with the Buffet,there was always plenty of choices and there is also show cooking along with themed nights. We also ate at the A La Carte resataurat which was very nice. Breakfast times we were always served by Vincente who is was always on hand and would assist with any dietry needs and it was always a pleasure to see his smiling face and cheerful personality. On the whole we found that all staff within the hotel were always very plesant and helpful, where upon we have alredy booked our return visit.

Great hotel in great location. We stayed half board privilege for 9 nights. It was our 1st trip to the north of the island, so was open minded! The more we explored the more I warmed to the area. Located on sea front with a hive of shops, restaurant’s on the door step. We were located a room on 5th floor (526) with sea view, the rooms were clean comfortable with the privilege extras, kettle, coffee maker, robes, slippers etc. beds and pillows were like home from home super comfortable. Rooms are looking a little tired and could be done with a refurb, but for all the time we spent in them couldn’t complain. Lovely shower with plenty of hot water and power. Can’t comment on buffet restaurant as didn’t eat there, breakfast was served in the dining room on 3rd floor was ok, a bit disorganised, don’t know if they don’t understand or try too hard to please.. orders were wrong, cold coffee, too much fretting about. Stunning sea views from dining room if eating outside. Evening meals served in the outside pool terrace area did not disappoint. Beautiful a la carte menu and 1st class service. A special mention to Sandra who made our dining experience so very special and memorable.. Privilege lounge is for the privilege guests was a bit of a let down, good choice of drinks but snacks was limited and sparse, it was often left neglected and glasses lying about and supplies not replenished. It was rectified after complaining. Pool area was fab again after complaining that we couldn’t get a bed as many were reserved with towels all day with no one using them.. We were allocated a designated bed for the rest of our stay,we actually like using our sun beds rather than reserving them to go out for the day.! Great pools and hot tub and pool staff do a great job on a daily basis. All in all a great 1st time staying puerto de la Cruz and great choice of hotel. Would definitely stay again. Tip.. pay the extra and go privilege, it is worth the experience!

Nice hotel for the elderly (which I'm not). Room was small but clean - comfortable beds, food was average and most times cold and entertainment not so good. This hotel is just a place to lay your head. Would have been a boring stay if not for Raul who tried to entertain us as best he could. Staff were very friendly and helpful, rooms were very clean and we had a lovely sea view room with great views over the lake - hotel is located in a quiet town with mostly elderly tourists and quite convenient for Loro Parque which is fantastic.

Most amazing hotel,wonderful facilities. all staff fantastic including cleaners and miranda was very helpful and friendly to They all go above and beyond. Was amazing being here for Canadian day. Me and my husband enjoyed our stay and have agreed we will be back next year.

On the whole not a bad hotel but don’t go there if you are coeliac, nothing is labeled, you have to find a chef to go round all the dishes to tell you if they are gluten free. By the time they have gone round it’s difficult to remember. I had to wait to find someone to get me some gluten free bread. Some restaurant staff don’t know what you are talking about.

Excellent customer experience and warmth at a time when I was feeling quite low. I chose a sea view room, and upgraded to Privilege service on arriving at the hotel. Everyone was very friendly and welcoming. Augoustino(Client Service Manager) and Sandra(A la Carte Restaurant) went the extra mile to make my short stay very enjoyable. I also commend the Reception Team, Rosa(House keeping Team) and The Bar Team who were always happy to serve delicious mocktails. Lovely meals and excellent views of the sea. Right on the promenade so easy to walk to shops, the beach or restaurants. I will definitely recommend this hotel and look forward to visiting with family.

Staff all fantastic apart from customer liaison person . he spoke down to me and he was ariogant . also the hotel charge for a kettle ( £50 ) for 2 weeks .