This is most definitely not 4*. Arrived late in the evening, our room that we booked was not available, no details given just said couldn’t have it, Put in what they call a family room, I wouldn’t want any young kids to stay in this room, door didn’t lock or shut properly, dirty. Given room the following day, single beds rock hard, Staff not helpful to the English. No information given about resort or what’s about etc.Pool once found freezing cold no pool bar available or service. If you’re looking for decent alcoholic drink just stick to the beer, spirits and wine are not desirable and questionable, cocktails have to be paid for separately not included if you book all inclusive. Reception staff are rude and not interested in helping the English out. Food , bland only good item was the omelettes at breakfast. Very dated and in need of upgrade and tidy.