Spa Hotels in City of Manila

The Manila Hotel has an old but elegant and luxurious style. Marble and stone finishing, tall ceilings and a grand piano at the back with a musician playing pleasant music greets you as you walk through the entrance. Lacking points from my personal experience: 1. The carpet floors need to be replaced. I had to change rooms because the first room I got had an unpleasant smell to it (they quickly changed my room after I went to the reception, so it wasn't terrible) and although I didn't notice until the end of my stay, the new room's carpet was frayed at the edges. 2. The night mode of the lights (many switches) completely cuts power to the power outlets. I didn't know and ended up waking up to a phone and power bank with a dying battery and needing to stay in the hotel a couple of hours until they finished charging. Maybe just a warning in the future? The good parts: 1. The service! People are SO accommodating, pleasant and efficient. Reception staff, waiters, bell boys and basically everyone greets you with a smile and tries to solve any problems with utmost focus and cordiality. 2. Traditional pride. Traditional fashion exhibition at the front was a great touch to my visit. The whole place (restaurants, pools, spa, rooms, etc) add to the experience. I could have stayed in the hotel and felt like I hadn't missed Manila's charm. 3. Excellent location. I realised early on that I could literally see every single thing from my ”1 day tour of Manila” from my hotel room. Nothing says great location like this.

The hotel is great! Even though it's an older property, the facilities are still very good, and the breakfast spread is excellent. It's located right next to Koreatown, and you just have to cross the street to get to Manila Bay – it's the perfect spot for stunning sunset photos. The lobby staff are also incredibly welcoming.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Overall cleanliness was good, but some details weren't cleaned thoroughly enough. 1) Hair in the room 2) Floating debris in the kettle 3) Btw, All the staff were very patient, and the food was quite good. I'll come again next time, I really like it here.

It's a 30-minute Grab ride from the airport if there's no traffic. The hotel is in a historical building, and you can really feel its grandeur in the lobby, hallways, and staircases. However, while it's near the coast, the surrounding area isn't very clean, so I wouldn't recommend walking around. A 5-minute Grab ride to Robinson Place will get you everything you need: a supermarket, a drugstore, and restaurants. The pool on the 4th floor has a great view and is easy to use as it's not crowded. The breakfast buffet is about average. Intramuros is also about a 5-minute Grab ride away.

The place is very accessible and convenient since it is near almost everything. Most of the staff were kind, hospitable, and accommodating, which we appreciated. However, during our check-in, the receptionist on duty lacked proper assistance and explanation. While we were carrying our belongings and trying to figure out where the elevator was, she was busy talking and laughing with her co-worker. We were not informed properly about how to bring our things to the room, so the experience felt unprofessional at that moment. Thankfully, one of the security guards noticed that we needed help and kindly assisted us with our cart and belongings. We truly appreciated his kindness and the hospitality shown by the other staff members.

It was good experience , me and my daughter enjoyed the sauna and pool, the food was great, the room is clean and well maintained, the service is great and the staffs are accommodating.

One of the most unique hotels in the Philippines, the ocean rooms have a full aquarium wall that's connected through all the rooms of that side. Different fish pass by at different times from room to room. They have great breakfast as well with a view of Manila bay while bacon is available on request for a small fee. Sunset views are awesome and dinner menu is well structured. While most of the hotel is spotless the main corridor outside the rooms could be cleaned more regularly as everyone is passing for there to get to the rooms. There was something odd in the morning just around the end of breakfast time. We could hear the chairs from upstairs being dragged on the wooden floor loudly around 9:30 am to 10:00 am, we were woken up several times as we tried to sleep after an early breakfast. The rest of the time it was whisper quiet and serene.

Got in our room around 2:30 pm. They seem to be really strict with early check-in unlike most hotels where you can get free early check-in from 12-1 pm. Easy to past time since mall is very accessible. Location is superb. Perfect for Binondo foodtrip. Room is nice for its price, but bathroom shower area can use some improvement. Jacuzzi and sauna area smells and doesn’t seem to be regularly cleaned. Feels unsanitary so we didn’t bother using it even if we wanted to. Wish they had a swimming pool.

I was so disappointed. The shower host from the bathroom was defective but in fairness it was repaired on the 2nd day midnight. And also no rubber bathroom mat (since the bathroom floor tiles is slippery) . They only produce the mat after my sister a pwd has warned them for any accident that she may incurred the front desk will be responsible. While the water heater is not 24 hours based on their post. Water heater resume on my 3rd day stay. The four treadmills at the gym are also not working it is all under maintenance. In regards i think this hotel needs already a fully renovation.