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5 star

Conrad Washington DC
4.8/5135 Reviews

Conrad Washington DC

Penn Quarter Washington D.C.|1.05km from Carter G. Woodson National Historic Site

Latest booking 9 hrs ago

In summary it’s a pleasant, very well-located hotel, and FOH staff work hard to keep customers happy. But poor fit and finish in rooms, chaotic housekeeping, billing issues, and slow customer support aren’t in keeping with the luxury positioning. In depth: Reception staff were superb: friendly, helpful, professional, and a surprise upgrade to a suite was most welcome. The restaurant is also very good and its staff, while occasionally overattentive, do a good job. Location couldn’t be much better for easy walks to a plethora of DC’s sights, museums, restaurants, shops, and transport. The rooms lack a luxury look and feel. They’re spacious and afford impressive views, but blandly and sp****ly furnished in a way that feels very cost conscious. Sound insulation is poor, to the extent that conversations and TVs in neighbouring rooms are clearly audible, as is street noise during peak times. Water pressure is extremely low, so the rain shower is rather more like soft drizzle . As with other Hilton hotels since the pandemic, there’s no minibar, no menus, no guest directory. It all feels rather spartan. Housekeeping is poor. Carpets and soft furnishings seemed grubby. The sofa, in particular, had several stains that looked like they could be removed if anyone cared to try. Clean glasses placed in the room had lip marks on the rim. Our coffee supplies were often not replenished. The second time we mentioned it, on returning to our room, we found two plastic bags stuffed with coffee, sugar, and cream dumped on the table — a distinct “here, stop bothering us” vibe. The breakfast, though very nice, is costly if you’re not getting the Food & Beverage Credit. There’s no end of alternatives nearby. There’s an obligatory 25% tip plus $5 delivery on room service. Laundry costs are such that I found it more cost effective to simply buy some extra clothes. Finally, our Food & Beverage Credit wasn’t applied to our bill. Hilton don’t answer replies to your receipt, so you have to fuss with corporate contact centres, chatbots and web forms. Took nearly a week to get a response, though to their credit they cleared our food bill as a goodwill gesture.

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Explore Guest Reviews of Hotels in Washington D.C.

Searching for hotels near Carter G. Woodson National Historic Site? Compare room rates and reviews to find your ideal stay.
Homewood Suites by Hilton Washington, D.C. Downtown
4.1/5112 Reviews
Downtown Washington
My family and I recently stayed a week at the Homewood Suites in Washington DC. Although the hotel shows it age, it makes up for it in the GREAT customer service. From the first day in which Tina worked hard to get our room straightened out, to the sweet women working breakfast, to the valets quickly working to get us on the road with directions. My son who recently had knee surgery was even treated to a big bag of snacks to keep up his spirits. We have never been in a hotel in which EVERY staff member greets you like family. We look forward to our next trip to DC and Homewood Suites.
U Street Hostel
3.9/569 Reviews
Shaw
This was my first stay in a capsule. I admit that I thought one would enter from the side instead of the end, not that this seemed to be a problem. I like the idea of being ensconced in a cocoon but I realise this isn’t for everyone. In dorm room situations I always prefer a lower bunk, the upper bunks can be more awkward. Unsurprisingly, the same applies here. Anyway, I put the pillow down the far end and climbed in head first. You ‘seal’ your capsule by pulling down the blind at the end. I am not claustrophobic in any way but found I had to keep the blind open for ventilation. There did appear to be ways to adjust the temperature but due to a busy travel schedule I didn’t get a chance to ask staff about this. This hotel uses Goki, this app that lets you scan yourself into the building and the rooms instead of typing in a room code. It has other functions as well. It is worth getting the Goki app as the door codes are changed periodically for security reasons but Goki should always scan you in once you’ve set it up. I thought that $5 for the laundry was a little much and I’m not sure how they ascertained who had paid and who hadn’t since you just walked in. Laundry detergent was included in the $5 charge and when I asked where I would find it they said it would be set out but I couldn’t find it anywhere so I had to track down a staff member. I’m glad to have finally checked ‘sleep in a capsule’ off the list.
Marriott Marquis Washington, DC
4.3/5116 Reviews
Downtown Washington
The lobby is nice and atmospheric. Many politicians live in this hotel, very DC haha. But the interior of the room is ordinary and quite satisfactory. American hotels are generally very general, not as good as domestic ones of the same level.
Eaton DC
4.3/5102 Reviews
Downtown Washington
A boutique hotel with a retro style, the location is very good, and it is convenient to go to the attractions~ I didn't expect the vinyl record in the room to be usable, and there is a radio station at the entrance downstairs.
Cambria Hotel Washington, DC Convention Center
3.9/5104 Reviews
Mt. Vernon Square / Convention Center
Overall feels good. Cleaner and better service. The breakfast was not particularly good and there was very little variety. Check-out time is higher and check-in time is late. It is recommended to adjust it slightly.
Duo Housing
3.9/567 Reviews
Downtown Washington
I came with my bike and since I couldn't take my wheels off (I didn't have tools for this) I was told to LEAVE IT OUTSIDE, because ”those are the rules”. There is plenty of space inside to leave it, and I was quite concerned about leaving it overnight parked outside, but the front desk didn't budge at all and refused to even consider letting me bring it in, even just for the night. I offered many different compromises, like bringing it in late in the evening and getting it out early in the morning, to take up minimal space during the day, and they still refused. They took the rules so seriously that it basically amounted to an insult to the guest (me). Imagine, you bring your bike and politely request to bring it in just for the night, and they say ”wel sir, rules are rules so I'm afraid I can't let you do that.” Honestly unbelievable. Stay away. Horribly managed, nazis about rules.

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