WoodSpring Suites West Palm Beach

The service here is absolutely horrendous. Christy is a rude and obnoxious employee, with zero professionalism, no business ethics and no hospitality training whatsoever. I had the unfortunate experience of interacting with her here. I was in town for my daughter's (who is a minor) debate competition. I had booked a suite with two queen beds and a couch. The employee Saige told me that since the suite was occupied, they can offer us two rooms with queen beds. This was okay, I asked for the rooms to be next to each other since I was with my wife and my daughter so that we all could be together and my daughter wouldn't have to be completely alone. Saige agreed and assigned us two rooms next to each other and I gave my card information for her to complete that transaction. While all of this is happening, Christy gave to rooms to someone else and charged my card, Saige reprimanded her to which Christy replied snarkily that she was just doing her job. Now I was charged for rooms I did not get and so I asked that those rooms be given to me since I was charged, Christy at this point started mouthing off. They gave me rooms completely far off, charged me for them and Christy told me to either take the rooms or leave. At this point I called the manager (Marcus), who despite being on the premise did not bother to show his face. We waited 2 hours for him to show up. I sincerely hope that this review is given precedence and guests take this as a warning to avoid both Marcus and Chri

Room was large and comfortable. Had a kitchenette but you need your own dishes, utensils, pots and pans. The only negative we had was how noisy it was. The people above us were dragging chairs around for hours, late at night and early in the mornings. Walls and floors are thin. We probably should have complained to the front desk but didn’t.

The "hotel " and room were clean. The bed was hard as a rock. The A/C was very cold. Since it was the least expensive option in the area to stay while attending a concert at IThink Ampitheater, I don't have anything bad to say. A rug or carpet under the bed would help with other reviews' noise complaints. Overall, this room served its purpose well and we felt safe.

Stay was very good and the staff was excellent. My only issue was that the towels, some were stained and should be replaced when in that condition.

I was surprised by the property. Not equipped; a kitchen without any apparatus (folk, pot, glass etc) The bed did not have box spring. It felt like a mattress on the floor. Overall not pleased with the accommodations

Even though the stay was booked for two nights, we had a change of plans and stayed for one night. Excellent front end service, reception team provided top notch service. The room was comfortable and spacious. The bathroom door creaked upon closing. This was brought to management's attention.

The property was really dirty was ask to be remove they told us 20 minutes no one came and we had to leave.

The property was ok-the staff all tell u something different everyday-as if the rules change every day-the supervisor is partial to friends and give them lower rates and better treatment-she argues and acts unprofessional as if she wanted to fight with me as a paying guest!