Hotels With Spa in Penang, Malaysia

It was a wonderful stay! My family and I really love the hotel. From check in until check out, everything was smooth. Extra credit to the team and staff. We had a stay there to celebrate my husband’s birthday, they helped out with the decorations of the room. It was so delightful.

Check-in was smooth and the staff were friendly, professional, and always willing to help with any requests. The room was clean, spacious, and well-maintained. The bed was comfortable, and the amenities provided (Wi-Fi, toiletries, coffee station, etc.) were more than adequate. Housekeeping did a great job each day. Overall, this hotel offers great value for money. I would definitely recommend it to anyone looking for comfort, convenience, and friendly service.

The hotel's location is excellent. There's a mall right downstairs, making shopping and dining super convenient. It's also close to other tourist attractions, and getting a taxi is quick and easy! We even ran into Chinese celebrity Huang Xiaoming and others promoting a movie at Gurney Plaza during our stay.

The facilities are good, including a jacuzzi and a shower with three spray angles. The entire room is well-laid out and spacious, and the balcony is a nice spot to sit. It's quite enjoyable to peek outside on a rainy day, though there's also an air conditioner outdoor unit. The stained glass is beautiful and the interior decor is interesting. Overall, the service was friendly and polite, but there were some issues: Regarding room tidying, when we were resting in the afternoon, the cleaning staff left a room key and came in to retrieve it. We didn't see who it was due to an obstruction, but it did startle me. Important note: You *must* swipe your room card when leaving for the door to lock. This was not clearly communicated by the front desk. In the breakfast area, we felt rushed even before closing time, and the food was just average. The Muslim prayer call bell malfunctioned and rang for a while around 1 AM, which was disruptive. It's very close to Do Chian Tea Room and Jay Chou's Founders on foot.

The room and bed were generally comfortable, and overall cleanliness was acceptable. However, the shower design allowed water to flow out easily and flood the bathroom floor. The balcony was also unpleasant to use due to frequent crows and pigeons. Privacy was a concern, as the neighboring balcony was directly beside ours, making it possible for others to look into the room. One issue that concerned me was seeing a housekeeping staff member squeezing a dirty wiping cloth on the balcony and letting the water drain outside. I did not take photos or videos because I did not want to cause trouble for the staff, but I believe hotel management should maintain stricter supervision and hygiene standards. The walkway to the beach through the Miami Cafe was dirty and had many mosquitoes, and the beach itself was quiet with very few visitors. In my opinion, it is not an attractive beach destination. On the positive side, breakfast was very good with a wide variety of options, consistent with the standard expected from Hilton hotels. Free parking was also provided, which was convenient.

Overall, it was satisfying. The staff were polite and friendly. The room was clean and comfortable. If possible, I'd suggest upgrading the TV channels; there were too few options. For guests like us who stay a bit longer, it gets a bit boring because there aren't any good TV programs.

This hotel service is really makes me want to come back again. The way the staff greets while smiles during day and night and offers to help with the luggage up/downstairs without being asked is what I appreciate about staying on this hotel for 3D2N. Even the food is freshly made especially tosai and roti canai. My wife is a bit particular about the roti canai and getting her approval shows that the serving here is worth revisiting in future. Recommended for staying during your visit to Seberang Perai.

The hotel's location is excellent, very close to the Clan Jetties and the Street Art, both within walking distance. From the moment we arrived, the staff were incredibly welcoming, smiling as they opened car doors and helped with our luggage, even bringing it all the way to our room. The hotel's interior cleanliness was also exceptional, spotlessly clean everywhere. Most importantly, I left my passport and a sum of money in the hotel's safe. I only realized it when I reached Ipoh, so I quickly called the hotel. The staff immediately took care of it, retrieved my belongings, and kept them at the front desk. When I returned, not a single penny was missing, not even a single piece of paper. I highly recommend this fantastic hotel to all my fellow countrymen.

We had a wonderful stay at this hotel. The room was spacious with a beautiful view, and the private beach made the experience even more special. The hotel facilities were great, and the service was excellent throughout our stay. Breakfast was also very varied and enjoyable. When one of our rooms had an issue, the hotel responded quickly and handled it very well. They provided us with a new room, upgraded it, and even gave us a complimentary gesture. Thank you, Angsana 🙏

Fantastic! Exceeded my expectations. The swimming pool is great for families (two adults, one child), and the water is quite clean. Plus, there's a slide! Inside the hotel, there's a huge swing set that's perfect for photos. Breakfast offers a wide variety, including both Southeast Asian and Western options. The fruits are incredibly fresh, and the jackfruit was especially delicious. All the hotel staff are very nice and have excellent attitudes. They also provide complimentary bicycles for guests, including both single and tandem bikes. Our room had a partial sea view, and all the amenities were very clean. The outlets are international, so I didn't need a travel adapter at all. I highly recommend watching a fire show. You can find many options just a 10-minute walk down the beach. When walking along the beach, you can really notice that the sand at the hotel's section is much finer than elsewhere.