Guest User
August 14, 2023
On the hotel website it states, "It features breathtaking panoramic sea views from all rooms and lounges". This is not true. We were in room 405. Rooms 405 to 412 certainly do not have Breathtaking panoramic sea views. The view from the balconies on these rooms is the back of a block of rooms that have been built immediately in front of them, so blocking the sea views. When we complained to the manager, she was not interested and was in fact quite dismissive. She blamed Jet2's booking system, which she said she had on her computer. When we asked for a copy of it, so that we could take this up with Jet2 she said she couldn't get a print out of it. When we asked her to send it to us via email, so we could take it up with Jet2, she said that wasn't possible either. When we asked if we could at least come around the desk and see it, so that we could take this up with Jet2, she said we were not allowed behind the desk. So from stating that this was all down to Jet2, she would not give us any proof of this, or even let us see proof of it, all of which we fully expected her to say.