Dear lady/gentleman,
With this letter, I would like to complain about the conditions of my reservation.
The hotel was under renovation. The fact that renovations are underway does not in itself have to be a problem. But in this case, the entire hotel was renovated. I will point out the inconveniences we experienced here:
Our room number 332 was on the 2nd floor and was not accessible by elevator. My 73-year-old girlfriend and I therefore had to walk up 2 floors (32 steps) with our suitcases and luggage and then all the way to the end of all the corridors before we could get to our room.
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Our room had a view of the car park at the front. A scaffolding ran right past our window, and we were unpleasantly surprised by passing construction workers who could look into our room. My girlfriend was still getting dressed at the time.
The windows were single-glazed. As a result, cold came in and the windows were partially fogged up in the morning.
The restaurant for breakfast and dinner was located in a special pavilion that was only accessible via a path of steel road plates and under the scaffolding.
Especially after dinner, we had to walk back to the reception through the pouring rain in the dark without much lighting.
In the hallway in front of our bedroom, the roof leaked through 3 light points. After some time, 3 buckets were placed for this purpose.
I really think that we should receive a big compensation due to the quality of the accommodation offered.