"We booked the Leonardo Plaza for 3 nights , but were told that we had been upgraded to the Herods Boutique which sounded great. The bed was really comfortable and the food, extremely good, but cleanliness of the rooms really pulled the hotel standard down. No spare pillows or blankets were provided. The bathrooms are in desperate need of renovation. The televison had a mind of it's own. We turned it off and it would come on and it kept cutting out. The rooms were very dark, very bad lighting. The whole hotel looks tired. I realise that the emphasis is on Herod's but a little bit of extra thought should be given to the Herods Boutique. I also read on their site that car parking was free. On arrival at the hotel another couple were told that parking was NIS35 a night. I mentioned the internet site saying that parking was free and the answer given was that it is free at Herod's on a space available basis. This point was not clear at all. The staff were very polite."

"It's an ok hotel. Not very good, not bad. Terrible smell, they have a perfume machine spraying out an allergy inducing smell all over. Breakfast is good. Service is good, although room cleaning was below par. I would stay there again if I went to Eilat."

"Good Location, Adequate Facilities, Poor Service Stayed: 2 nights Location: Great location about 1 km from the beach, overlooking the harbor and within easy walking distance of tourist areas. Rooms & Property: Rooms are dated and show noticeable wear, but are fine for short stays. Public areas are bright, clean, and well maintained. Breakfast was plentiful and well organized. Service: Service was the biggest disappointment. No curbside assistance upon arrival and security made no effort to acknowledge or help. Check-in was unfriendly and disengaged. Our room wasn’t ready and luggage storage was handled poorly — bags were left in an open, unsecured room with no staff oversight. Front desk interactions remained unhelpful throughout our stay, lacking even basic courtesies. Overall: Good location and acceptable accommodations, but service did not meet expectations. Would not choose to stay here again."

"Good location, good looking high class, very good rooms, very good service, food is tasty and welcoming. Plenty public parking"

"I love sharing my views on the good handling of employees."

"Was really good very kind staff and good breakfast"