Civilian Hotel Map, Address, Transportation & Nearest Stations and Airport

Amazing hotel with great views of Central Park. Our room was spectacular. As a Titanium Elite Member we were upgraded to a 1 bedroom Park Avenue Suite. It was absolutely stunning. The bed was comfortable and so was the living room area. So happy we decided to stay here! I was a little dissappointed as I called/emailed months ahead of time to see if there was anything that they could do complimentary for my husbands 50th birthday (cake, fruit, anything...etc...) and was told they would do something, but they didn't.

The room is a bit small, but the bathroom area is big enough. In a place like Manhattan where land is expensive, such an area is acceptable. But relative to such a high price, the comfort must still be discounted.

This week, I checked in at the Baccarat Hotel in New York, and the experience was really amazing. Various details fully reflect the comfort experience of the hotel. When you arrive at the hotel, someone will help you with your luggage, ask your name, and tell you to check in on the second floor of the hotel. - Then after arriving on the second floor, the little brothers and sisters who checked in are very good-looking, and then they will double check the room. At this time, you can wait in the lobby for a while (the lobby is really beautiful, full of crystal lights). The photo is really amazing. Absolute child. - I booked a standard room. The room is not big, but it is really beautiful. I like this style of room very much. You will be given chocolates when you check in, and each room has a rose, which is really nice to take pictures. American hotels rarely give slippers, but Baccarat gave them. Turn down at night, and will send macarons (the best macarons I have ever eaten that are not sweet and taste great). - The service is really at the ceiling level in the United States (it also competes with the top luxury hotels in China). Almost everyone of them will know your name and will serve you patiently. This one has passed most of the American luxury hotels. - The hotel is fully equipped with a swimming pool. The swimming pool is also the same style, simply, every part is beautiful. The location of the hotel is opposite to MoMA, which is really convenient if you are interested in MoMA. This is the only American hotel I've ever wanted to stay again, and the last time I had that desire was at The Middle House.

Although a little pricey, the experience is very good. One of the best hotels I've ever stayed in, I can't choose from service to hardware facilities. Will stay here next time. 👍👍

This hotel was once voted the best hotel in America. Not many people know about it in China. The view of the room this time was invincible. For hotels next to Central Park, as long as the rooms face the park, the room rate is doubled. Many rooms in the hotel have been sold to private owners, entrepreneurs or celebrities. The interior view rooms and interior view suites have no view. The city view rooms and suites have a view of the city and you cannot see the Central Park. Please remember when you book.

I’ll start with the positive… Check in was easy and the room was a very generous size for the city. It kind of ends there. It was a tough choice to decide between luxe hotel properties in NYC. I settled on the Mandarin because of my extraordinary experience in London. Maybe the bar was set too high by Hyde Park. We got in to the room and felt like a quick coffee before heading out. No coffee setup? We called down and were told it could be provided - on demand?! Really?? Soon enough a Nespresso setup was delivered. How many people opt out of coffee? Maybe that’s just me. Next, showed up for lunch in the bar (I think there is only the one dining option). There wasn’t anyone at the host’s station so we grabbed a seat. Soon enough someone awkwardly asked us to vacate the “reserved” seats and they would check to see if they could accommodate us at another table. Eventually we were reseated. Service was lagging and food was overpriced (as can be expected at an establishment like this). Hotel decor and interiors were all just average. Nothing felt like a wow. No part of the experience felt like it justified the price tag - especially when there is so much competition in this city. My stay at The NYC Edition in March (for roughly half the cost) far outperformed this experience. The Mandarin can do much better than this.

When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).