Wow what an amazing hotel and amazing staff, never been made to feel so welcome. We attended Woodlands Park, for New Year’s Eve for a murder mystery black tie event, from the minute we arrived we couldn’t have asked for better. The grounds are stunning, the entrance beautifully decorated for Christmas and the architecture of the building was so lovely to look at. Once in reception we were warmly greeted by Steve, Justin and Aysha, Aysha checked us in and was so informative and friendly, the reception staff including Deborah just couldn’t do enough to make our welcome most enjoyable. Once in our room we were delighted by the room and how clean, spacious and relaxing it was, the toiletries were lovely, and the little extra touches like robes and slippers were great. The bed was comfy. Once we had settled in we went down to the bar to get a drink, Victoria was very welcoming and Evan ran around to find me gluten free crisps, they were very hospitable. We went onto the Murder mystery event and the staff were so professional serving the food and being very attentive to our needs. We celebrated midnight and welcomed in 2024, the staff were professional, welcoming and friendly and Wasiq, managed the night so well, the staff really worked hard. I wish I could remember all their names to thank them, but to name a few David M, and Sheldon who ran the night, Casey who worked so hard and really stood out. In the morning we attended breakfast after a fantastic nights sleep in a wonderful bed, breakfast was delicious and nothing was to much trouble, Fredy, Jay and the other staff could not do enough for you. We packed up and checked out but decided to sit and enjoy the reception with the fire, Steve and Magpy, along with Julian were so lovely, we didn’t feel rushed, they got us coffees, chatted with us and even took some photos of us all. Thank you so much to the staff and managers you made our NYE amazing. We will visit again. Unfortunately we lost Steve’s business card so can’t email him direct or thank him.
- Guest User
We went for an evening meal to celebrate a birthday between Christmas and the New Year. This was obviously a mistake as the experienced staff must have all been given leave and left only trainee bar and waiting staff. We ordered cocktails to start and asked for white wine with the starter and ordered a red for our mains. My daughter’s Mojito was basically a premixed version from a bottle with a slice of lime in it. Not even close to the description on the menu. When we queried this they said they’d make a fresh one but they simply brought it back with a couple of mint leaves and more ice added. You get better in tiny pubs than this poor effort and this was in a Hand Picked Hotel at Hand Picked prices. The manager/maitre de explained that they were training new staff and hence he couldn’t expect them to mix proper cocktails!! We were incredulous to hear this and said to him that in that case don’t pretend to offer something you know you can’t deliver. He offered to knock something off the cocktails but said that was all he could do. The restaurant was quiet with only 3-4 tables occupied but nevertheless we had to chase our white wine. It finally arrived after we had finished our starters. We did point this out but got a shrug of the shoulders. We decided to say nothing more as this was spoiling my birthday. The servers were obviously untrained and we could hear other guests complaining. We decided against desserts or after dinner drinks and just left. The food was ok but we won’t go back to this HP hotel until the management has changed. They seem to manage afternoon teas ok but that is all.
- sisisisisi3
