It has exceeded our expectations!! We have spent 8 days with All Inclusive and it has been a fantastic vacation. The hotel lacks nothing. Excellent cleanliness, excellent facilities, and very friendly staff. The food is also quite good. The only thing that we believe can be improved is the offer of entertainment activities to the Spanish public. They turn a lot to foreigners and Spanish animation remains in the background. If this would improve, it would be amazing.
As for Trip's customer service, give them a 10, since when we arrived at the hotel they told us that our daughter was not included in the reservation (despite the fact that the reservation was well made) and they made us pay almost an additional €700 for the girl and from the moment one Trip has responded very well, solving the problem quickly and with unbeatable attention. In less than a week Trip has paid all the expenses for this inconvenience and they have refunded me 100% of the amount that the hotel made me pay to be able to check in my daughter.
Thanks trip!! keep it up!
- Maria Melero Serrano
Great customer service
Great food
Great location
Great activity
- Guest User
