Null Map,Adress, Transportation & Nearest Station/ Airport

probably one of the better hotels at the peak of genting. amazing view from the room. room was comfortable and there was sufficient space. breakfast service has to be improved though. breakfast was ala carte and we waited close to an hour for our breakfast to be served. even the coffee took an hour. the next day, we just skipped the breakfast completely.

I found the overall experience at this hotel to be below the standard expected of a 5-star property. While the facilities may appear impressive at first glance, the service consistently fell short. From check-in to daily interactions, the attention to detail and professionalism one would expect simply wasn't there. For a hotel that positions itself as a luxury destination, the level of service was disappointing

1. The electric curtains in the room kept getting stuck. Someone came to fix them once, but they got stuck again the next day. Eventually, I couldn't stand it anymore and had to pull them manually. 2. The room key card for the elevator kept demagnetizing. During my stay, I had to go to the front desk to renew it at least three times. 3. The hairdryer was placed in a very hard-to-find spot. 4. The pillows were too soft, causing me to wake up with a stiff neck. All these little issues made my stay very frustrating. I felt like I was constantly solving problems instead of getting proper rest. I won't be booking this Four Seasons hotel again.

I had high expectation prior to staying this hotel as it should be beyond 5 star hotel. After arriving the hotel later than expected, I would like to do quick check-in, dropping my luggages and having another meeting. However I was told to wait as there were other guests waiting for check-in. I don’t understand why they could have more check-in counters instead of 2 only. I came back later, everything was ok. I was asked whether I would like to have something to drink in my room and I asked for tea, and not delivered. In morning, I would like to have coffee in my room, unfortunately the coffee maker machine was out of order. I had to call butler for a mug of coffee. However, this issue was fixed during the day. Breakfast was ok but the place is crowded. After checkout, I requested a shuttle service to KL Sentral Station (actually it is walking distance), I was told it will be 10 minutes, again I have waited for 30 minutes until one of the staffs noticed and called the van. Overall the hotel was great but my experience with services from this hotel was far disappointed.

This is our honest review of our current stay here. There are always pros and cons for any hotels. Let’s start with the pros first. The location is great, located near Conlay station and the view is amazing as well. We used the washing machine and dryer several times which is nice. The room is big enough for two to four people. Now it’s time to talk about the things that were a bit disappointed. The main reason that we booked this hotel is because the pictures shown for Premium 2 Bedroom. We thought that we would be getting the bathroom with the view of twin tower as the background . If not because of this view, we would stay at other places. One more thing, we need to pay at the hotel. The guests will be charged 3% if pay by credit card. We’re with this because we need the the bathtub with the amazing view of twin tower. However, when we checked in, we found out that we got the different room. So sad and won’t stay here again. Last but not least, the agent told us to give a good review, but we chose to express our sincere review.

The villa is so amazing. I feel relax when stay here like in a spa. The room, bathroom are big. I like the jacuzzi. The food is delicious. The only thing that I dislike is no table in the room for me to do my work.

I stayed at Banyan Tree Kuala Lumpur for my birthday and had an amazing experience. The hotel is absolutely stunning, with elegant interiors and breathtaking views. The staff surprised me with a birthday cake and took such great care of me. As a solo traveler, I felt completely safe and relaxed. The service, food, and atmosphere were all top-notch. I would definitely come back again! 🌟✨

From the moment we arrived, we were greeted with warm and friendly service — from the concierge right up to the front office. Kudos to the hotel manager, Ms. Lisa, and her amazing team for the wonderful hospitality during our check-in. The early check-in was a great bonus, and the complimentary parking throughout our stay was much appreciated. Our room was beautiful, vibrant, and offered a lovely view of the KL Tower. I was pleasantly surprised to find the extra bed already prepared well before our arrival — such thoughtful attention to detail! Special thanks to the team member who took my call the night before check-in. She listened attentively to my requests and ensured everything was arranged accordingly, even though I didn’t catch her name. The Front Office and Housekeeping teams were quick to respond to our additional requests for amenities, which added to the overall great experience. My girlfriends and I truly enjoyed our stay at W Kuala Lumpur. Thank you for making it a memorable one!