From the moment of arrival to the lingering farewell, every detail unfolded with quiet grace. The room was a sanctuary of comfort and calm, framed by a magnificent view that shifted beautifully from soft morning light to shimmering evening hues. Each glance outward felt restorative. Dining was a refined journey—thoughtfully composed, elegantly presented, and deeply satisfying. Check-in and check-out flowed effortlessly, guided by genuine warmth and impeccable professionalism. It was not simply a stay, but an experience of elegance, emotion, and timeless hospitality—one that remains long after the journey ends.

It took about 20 minutes to be delivered my luggage by a bellman to my room after I checked in. I checked in advance operating hours of steam room in the fitness club and confirmed that it would be operated from 6:00 a.m., but the door of the fitness club was not opened at 6:10 a.m. and asked to open the door through the operator. The door was opened at 6:15 a.m. but the steam room was not warm at all. I waited for 10 minutes there but it did not become warm. So I asked staff whether it is operated or not. The staff told me it was on. I decided to have breakfast first, and came back one hour later but it was not still warm at all. It may be broken. These issues made my stay uncomfortable.

This hotel is located in the city center. There's a dedicated elevator on the ground floor that takes you directly to a skybridge on the second floor, connecting the hotel to the Pavilion Mall across the street. It's incredibly convenient for shopping for items like Orchid perfume and Labubu, and there are plenty of dining options. From another skybridge in Pavilion, you can walk directly to the Petronas Twin Towers in about 20 minutes, making it perfect for a city walk. The hotel's front desk is on the 53rd floor, providing a very grand and ceremonial check-in experience. The staff are all incredibly friendly and welcoming. Overall, there aren't many rooms, so the environment is very quiet. They even offer essential oil service and turn-down service. Breakfast is served on the 58th floor with views of the Petronas Twin Towers, and the à la carte options are extensive. The pool is also fantastic, semi-open-air, and very picturesque.

This is our honest review of our current stay here. There are always pros and cons for any hotels. Let’s start with the pros first. The location is great, located near Conlay station and the view is amazing as well. We used the washing machine and dryer several times which is nice. The room is big enough for two to four people. Now it’s time to talk about the things that were a bit disappointed. The main reason that we booked this hotel is because the pictures shown for Premium 2 Bedroom. We thought that we would be getting the bathroom with the view of twin tower as the background . If not because of this view, we would stay at other places. One more thing, we need to pay at the hotel. The guests will be charged 3% if pay by credit card. We’re with this because we need the the bathtub with the amazing view of twin tower. However, when we checked in, we found out that we got the different room. So sad and won’t stay here again. Last but not least, the agent told us to give a good review, but we chose to express our sincere review.

Facilities: The room truly lives up to the St. Regis standard. The signature scent is as delightful as always. Cleanliness: The hygiene is excellent. Environment: The environment is quite good, and I personally find the location to be excellent. It's not too far from KLCC, yet it's quiet, which I really appreciate. Service: The service is great; everyone is very friendly and courteous.

I stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property. On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it. Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic. Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them. The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre. The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere. For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering. Truly disappointing and nowhere near what one would expect from a so-called luxury hotel. PS: At least the view was great.

From the moment we arrived, we were greeted with warm and friendly service — from the concierge right up to the front office. Kudos to the hotel manager, Ms. Lisa, and her amazing team for the wonderful hospitality during our check-in. The early check-in was a great bonus, and the complimentary parking throughout our stay was much appreciated. Our room was beautiful, vibrant, and offered a lovely view of the KL Tower. I was pleasantly surprised to find the extra bed already prepared well before our arrival — such thoughtful attention to detail! Special thanks to the team member who took my call the night before check-in. She listened attentively to my requests and ensured everything was arranged accordingly, even though I didn’t catch her name. The Front Office and Housekeeping teams were quick to respond to our additional requests for amenities, which added to the overall great experience. My girlfriends and I truly enjoyed our stay at W Kuala Lumpur. Thank you for making it a memorable one!