Four Points by Sheraton Guro Hotel Map, Address, Transportation & Nearest Stations and Airport

Stayed for three nights. The room was excellent and very clean. Breakfast was very good. Restaurant service was superb, and room service was also very good. The only truly appalling experience was at the nail bar on the 10th floor. I went there at 5 PM to book a manicure and facial, but the receptionist didn't even bother to glance at the screen. Before I had even finished speaking, she immediately told me they were fully booked for the day. When I asked about tomorrow's availability, she again didn't consult the screen or any appointment book, and instantly replied that nothing was available until after 12:50 PM the next day. If she had simply taken a moment to check a computer or an appointment schedule, I would have found her response more credible. An establishment like this has no place in a Four Seasons hotel; it genuinely tarnishes the hotel's brand and reputation. It was utterly disgusting.

I thought it would be great considering the price plus I've stayed there before in mainland China. But I was a little disappointed. Although the facilities are maintained, you can tell they are old. Especially the shower water is sometimes hot and sometimes cold... I was a little dumbfounded how could there be such a problem. For breakfast, if you are staying for several days, I suggest you don't buy it every day because there are only four sets to choose from. But they are very exquisite~ and delicious. The overall service is great, nothing to complain about. Especially the front desk lady is super good. She helped me call a taxi. I needed to change the address temporarily and she ran out to confirm with the driver. It's great. The attitude is also very good. There are people to help with luggage when getting on and off the car👍🏻👍🏻

Great location, Spacious Room, nice bathroom and comfortable beds. However, got charged for extra money 30000 kwon/hour during check out simply because the checkout time was 11am( which the front desk NEVER noticed us when we checked in).

The room was very clean and bright, and the size was just right. It might get a bit noisy at night on the roadside, so if you prefer a quiet room, remember to ask the front desk to make adjustments. They also gave us a face mask, a small toy, and some snacks, which was a nice touch.

The hotel's location is fantastic! The rooms are spacious, clean, and stylishly fresh, offering a comfortable and elegant feel without being overly luxurious. It features smart toilets and Dyson hair dryers. The pool is beautiful and not crowded, and the sauna is comfortable, though it's a shame that children under 17 are not allowed in; my 15-year-old was turned away, so they missed out on that experience. I already knew from previous reviews that disposable toothbrushes and razors cost extra, so that didn't affect us. Breakfast was exquisite, delicious, and diverse. One room even came with a complimentary bottle of red wine, which was quite good. The other suite allowed free access to the bar in the evening, offering unlimited cocktails. There's a whole street downstairs with plenty of shops and eateries, including late-night snacks, which was lovely. Check-out was seamless.

The facilities are complete and the room view is very good. Three beds friends are very convenient to travel

Cleanliness: Excellent Facilities: Excellent Ambiance: Excellent Service: Excellent Absolutely fantastic! I will definitely come back again. The ambiance was elegant, and the service was incredibly thoughtful. The room was impeccably clean and comfortable, well-equipped with all necessary facilities. The location was also very convenient, and the front desk staff were warm and welcoming. I will certainly choose this place again!

Customer services are impeccable. I didn’t get to experience the bars or the restaurants, so not much to tell there. The hotel has great view even if not facing towards the coex mall. Overall the room is comfy. Minus point is that when checking in I had to deposit but after check out after 14 days my refund hasn’t been shown in my statement. I hope the staffs are more aware of the process to be able to assure the clients.

Excellent location, very close to the bus terminal and subway lines 2, 3, and 7. The hotel also has direct access to Shinsegae Department Store, which is incredibly convenient. A staff member at the front desk spoke a little Chinese, and the room was very comfortable.

This is an excellent hotel in every sense. It offers fantastic underground connectivity to COEX, and the airport bus stop, with fast direct service to Incheon Airport, is incredibly close. The rooms are spacious and well-designed, and the breakfast selection is extensive. My only minor issue was the breakfast staff clearing plates too quickly. Perhaps the table indicators weren't clear, as my coffee was taken away before I even had a sip, and my friend's cutlery also vanished. There's certainly room for improvement in their service.