8.8/10Very Good358 Reviews
Stadscentrum Rotterdam|0.4km from city center
Where to begin with my experience with Holiday Inn Express in Rdam.
Booking via Trip was easy and clear. When I asked the hotel about parking availability, they responded promptly via the messaging option. And upon my arrival, check in went quite well. The ”hygienic displeasures” started when I arrived to my room.
My first room was on the 3rd floor and when I arrived I decided to charge my phone, and look around the room. I saw that they had a little leaflet about pillowcomfort next to the bed, which resulted in me picking up one of the pillows. I noticed that under the pillow there were quite an amount of ”man hairs” stuck to the sheet. I decided open the bedsheets and to my unpleasant surprise, found even more. I contemplated in that moment what to do, decided to take a video and walk down to reception.
(Before walking down I decided to check the bathroom and noticed red lipstick on my bathroom glass and a very intense urine smell. So besides a bed full of hairs, they supply dirty glasses to guests too)
When I got down I politely asked one of the reception staff to look at the video and if they could help me change to a clean room. The lady apologized, she was visibly disgusted by the photos and video and changed me to the 5th floor. She asked me to check upon arrival if the new room had anything amiss, and if so, to come back down.
To my second- unpleasant surprise: this bedding had the same issue, besides some wear- and tear issues too. I went down to reception again and asked if she could follow me up. I apologised for making her shift difficult and showed her the bedding. She actually gasped with suprise and disgust. She apologized again, asked me to have a seat downstairs at the bar and offered me a drink whilst I waited for her to change my room again.
The 3rd room she changed me to, she personally checked. That room had no issues and was properly cleaned. Though after 1.5 hours of changing rooms- and waiting and a 18 hour travel, the whole check in experience was horrible.
This hotel has a supreme location, with that location you pay a price. For the price I paid and the unhygienic mess I got, this hotel is not worth it.
Secondly: One dirty room might actually be a mistake. But two? With this experience they tried to offer me free drink vouchers. But to be honest, that is nowhere near good enough for what I've seen that afternoon.
The breakfast buffet is very minimal and mediocre. You pay €25 to €32 per day for parking and their rooms arent exactly cheap either.
I must say that reception was trying to be really helpful, but this establishment needs to have a talk with their cleaning crew. Additionally: when I checked in the ladies behind the counter wore their uniform. But the gentleman in the middle wore a tracksuit, couldn't bother to greet guests and just didn't add to the ”hotel picture”.
My experience here wasn't great, I would not recommend this hotel and advise people to book something else in the area.
*Would have posted the video, but on Trip you can only post photos.
