INS HOTEL Map, Address, Transportation & Nearest Stations and Airport

First plus is it’s ideal position right on the shoreline and by the main promenade. Beautiful entrance and you feel at home with the help of the friendly staff. The room was very spacious and well appointed. Thought breakfast was ok it was not the best I have had. The toaster didn’t toast until major intervention by another guest and the scrambled eggs were cold. I expect better. But besides the above I still give it 5 as everything else was perfect. We really enjoyed our stay.

Smiling and pleasant staff (receptionist and cleaning lady). The hotel is well located just opposite the train station and 10 min walk from the old town. The room is modern and large. The fridge is very useful, and an iron is available on request. However there is no air conditioning but a fan is available in the room. The view from my room was amazing! I will come back

This is a review of the Courtyard's restaurant Bluma - not the hotel. We were a group of 9 people who had lunch at the hotel's restaurant yesterday. The restaurant has a rather nice selection of smaller dishes (a tasting menu) from around the world (e.g. quesadillas, Bao buns, falafels, etc.). The idea is that you order 2-3 items and, if possible, share dishes at your table. In general, a nice concept and a nice looking restaurant. My issues with the restaurant: - COSTS: the costs are high, especially when going for lunch. The dishes cost from CHF 14.50 - 22.50 and a liter of water cost CHF 12. So, you are easily spending close to CHF 40 per person, assuming you only get 2 dishes. As some of the dishes were really very small, many of us needed 3 dishes. This is a very expensive restaurant, even for Switzerland. - SERVICE (1): the restaurant was empty except for our group (perhaps because of the cost issue above?). We all ordered fairly quickly, but the dishes came out staggered over the next 70 minutes. As I only ordered one dish, I sat there watching everyone else eat as mine (the Goan beef curry) came out last. Why would it take well over an hour to get all the food prepared? There was no one else in the place! And, one of the steak dishes was forgotten and had to be re-ordered, so we had a rather hungry teenage boy for awhile. - SERVICE (2): the wait staff did not understand even basic German, you had to speak French (preferable) or English with them. - SERVICE (3): we asked for separate bills by family which would have meant 5 separate receipts for our group. As the restaurant was completely empty, it should really not have been a problem. Yet, we still received one bill at the end and it was quite difficult to separate. Anyway, I hope the hotel F & B management is reading their reviews and does something to fix their cost and service issues. Again, the concept of a tasting menu is interesting and the reason we selected your restaurant. Consider offering a special lunch menu & price and please do look at the service issues.

Das Hotel liegt sehr zentral, direkt am See und bietet genügend Parkmöglichkeiten. Wir hatten unser Zimmer direkt unter dem Dach. Vom Platz her ausreichend, simple Einrichtung (wir hatten es uns jedoch moderner vorgestellt) und sauber. Während unserem Aufenthalt hat es mehrheitlich geregnet, so konnte sich unser Zimmer nicht aufheizen, sobald die Sonne schien war es dann doch relativ warm geworden. Für einen kurzen Aufenthalt völlig ausreichend aber im Hochsommer bzw. bei Sonnenschein ist dieses Dach-Zimmer bestimmt zu heiss. Alles in allem, hatten wir einen angenehmen Aufenthalt.

Ma davvero è un 4 stelle?!? Non c’è niente che te lo faccia pensare: struttura vecchia, porte delle stanze con serrature difettose, personale gentile ma poco professionale, alla reception c’è sempre un cartello con scritto “non sono in reception, chiama questo numero se ti serve qualcosa”, colazione poco abbondante e con poca varietà, ma soprattutto MAI visto un 4 stelle senza servizio di reception 24h!!! Sono arrivato la notte alle 00:30 e ho dovuto chiamare 8 volte un numero per trovare qualcuno che mi facesse entrare nell’hotel. Insomma non è un 4 stelle e l’unica cosa che lo separa da un 2 stelle è che ha il bagno in camera