Liber Hotel at Universal Studio Japan Map, Address, Transportation & Nearest Stations and Airport

Although I was not staying at the W, the MIXup cafe is a fun spot in the middle of Osaka to have a tea or coffee and their amazing dessert(s). I was looking to try their seasonal dessert, the strawberry mille feuille, although it was already sold out when I arrived. This gives me another reason to return soon! The staff was so friendly and helpful. Upon arrival, I was swiftly shown to my table that I reserved ahead of time (thanks, Marriott Bonvoy), and was walked through the menu and how their orders work. Many teas to choose from, and the cake I chose was plated so beautifully. The chantilly cream with the berries - out of this world! The entire experience was smooth, and I was delighted with the level of service provided. In a way, this is ”normal” and expected for Japan, but I want to highlight that I really enjoyed this visit and look forward to going back.

The service is excellent. The breakfast is delicious. The scenery is extremely beautiful. It should be the best-decorated hotel in Osaka. The service attitude is enthusiastic. It is just too troublesome for minors to check in alone.

We have stayed in Swiss Nankai Namba for our previous Osaka trip & we love the convenience of transporting to & fro airport by Nankai express. This time we decided to try something new and we are not disappointed ! The Royal Classic hotel is close to Namba station, it looks new (think it’s newly opened) and spotlessly clean. The moment we stepped into the hotel we were being greeted & guided to the lobby for checking in, the whole process was a breeze. The staff we met are all so friendly & polite, they make us feel so welcomed. We booked a queen bed room, room size is moderate, we love the ensuite bathtub, a great relaxation to soak in after a day’s walk around the city. The breakfast included is amazing, it has a wide spread of Japanese & western food and even desserts. We strongly recommend to book their rooms including breakfast, totally worth it. Can’t fault anything about this place, except that they do not have coin laundry facilities. Other than that overall a great stay and we will definitely come back for our next Osaka visit.

My family has a good experience with the service and location. It's unfortunate that they're planning to remove the in-room washing machine, which could be a drawback for future stays. Hopefully, they consider replacing it with an alternative amenity.

Stayed 2 nights at the Ritz Carlton earlier in the week during my first business trip to Japan after Covid. Must confess that was really impressed. Excellent service, great staff and in general hotel very well equipped. Room was spacious, clean, with a great bed allowing for very good night sleep, very good performing wifi, great bathroom very well equipped including a very nice set of salt for the bath. Definitely hotel gives a lot of attention to detail and you can see it during your stay. There was an air purifier in my room, which was a bit noisy, so I had to unplug it during the night. This didn't bother me at all, but maybe something to check by the hotel management. All in all, perfect stay. Will definitely return on my next trip to Osaka.

Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

A very nice hotel. Clean and good location. Room is spacious, especially for those travelling with children. Staff is friendly, and have good understanding of english (i dont speak jap at all)

We stayed from 10-17 March 2023 in the Theater room with bunk beds. The baby crib was already in our room when we checked in (great for containing the 1 year old while we unpacked) and the room was clean and spacious which made our stay very comfortable. Location was very close to a subway station and getting to the airport was very straight-forward (just needed to change trains once.) There was enough room for my 1 year old to run around, Family Mart & Lawson within 1 min walking distance, great for getting the next day's breakfast too! On weekdays, there will be a food truck parked outside the hotel selling coffee and crepes/hotdogs. Unfortunately we did not purchase from the food truck though the menu looks enticing. Front desk closes from 10pm-7am, so take note to those who have to check in between those timings. Toiletries are provided at the lobby area and soap in the room's VERY SPACIOUS bathroom. There was also a humidifier in the bedroom so it made my flu more bearable too. We also want to take this time to compliment Ms Nagumi & Mr Devon Wanzu from Front Desk. My husband sustained an eye injury (15 mins after checking in) when our luggage buckle snapped and hit his eye. Ms Nagumi came all the way from the hotel to the eye clinic to do translation (she stayed with us for 3 hours) & Mr Devon Wanzu accompanied my husband to the emergency hospital and actually stayed with him until 2am. We will forever be grateful for both of them and made our very stressful ordeal less so.

We stayed here as a family of 4 - first time in Osaka. We loved it! We enjoyed walking to the markets, near two railway stations and lots of great options to eat nearby. The rooms are spacious and we loved the fact we had a mini kitchen and the kids found the bunk beds comfortable. The area around Namba is so lively and kid friendly too. We would buy breakfast at the Lawson across the road and even eat at the places next door. They provide soft drinks for free in the afternoon and coffee from 7am. I can't fault this hotel for value and location. You won't regret it! Even getting to Universal on the train was easy. Was safe to walk around at night with kids. Staff very helpful as well.

Very happy with this hotel, great views nice service and breakfast. We stayed with kids and they provided kids amenities and a bed guard as well as little pajamas and slippers. There is a direct connection to the airport which is helpful when traveling with kids. The area is great, with a nice department store downstairs (including tons of restaurants and a great food hall), and Tennoji park across the street. A picnic at the park was a highlight of the trip! The front desk gave us some vouchers for the observatory on the 60th floor. The view at night was really pretty. We would stay again for sure!