Los Delfines Map, Address, Transportation & Nearest Stations and Airport

The hotel is adults only. The facilities are excellent, plenty of space, various restaurants from which to choose ie Canarian, Japanese, Italian and European. The food was a very high standard. There are two swimming pools, the larger one was quite cool but the smaller one seemed to be slightly heated, it was very pleasant. The spa had a series of pools with water features plus of course the usual sauna and steam room. We spent a couple of afternoons by the spa pop when the weather was not warm enough to sit outside. The room we had, facing the sea, was large, a lovely balcony, really comfortable bed, wonderful bathroom and shower. The staff were friendly and very attentive. Nothing was too much trouble. We have enjoyed a wonderful week here.

I don’t normally complain or leave reviews like this but I was left with no option. If you are considering booking this hotel I would strongly advise you don’t. The good things about the hotel were its location to everything and the food we thought was pretty reasonable. That’s unfortunately where it ends. The hotel is incredibly filthy. You just need to look at the floor in the bar area or the windows to see how dirty it is. Our room was incredibly dirty. The headboard had a big black stain on it and the balcony had cigarette butts in the plant bit. Bird poo on the balcony was there for the full duration of our stay which highlighted this was never cleaned. The sofa bed was covered in stains and I’m thankful we didn’t need to sit on it. On two occasions I was left with no bathroom towel and had to wait 2 hours for reception to replenish me with one. Not what I expect from a 4 star! The hotel was also very run down in areas. Management were incredibly rude. We complained a number of times and they basically insinuated we were the problem. They offered us a late check out as a gesture of goodwill but in return they wanted us to sign a disclaimer so that we wouldn’t leave a negative review or sue them- absolute no way am I signing that!! The bar staff were rushed off their feet and you often had to queue. They don’t come to you to at your table. We paid a lot of money to stay here and honestly, due to the arrogance of the management staff, I would seriously urge you NOT to book this hotel. It is such a shame that they ruined my husbands birthday week away. Management need some serious customer service training. I travel all over the world and never have I had to make a complaint before. I actually have never known anything like it. Avoid!