Mcity 5 Map, Address, Transportation & Nearest Stations and Airport

Outstanding! So far the best hotel in Kuala Lumpur. Breakfast is well prepared with decent variety of food. The dining area view is superb. The room is very well maintained and housekeeping is well done. The mattress quality was great and no backache after waking up 👍 The staff are very polite and always greeted guest with warm welcome. The service is excellent. Definitely will come again and again.

Dear Four Seasons Team, I hope this message finds you well. I recently had the pleasure of staying at your exquisite property in Kuala Lumpur, and I felt compelled to share my profound appreciation for the outstanding experience I had during my visit. Location and Accessibility: The strategic location of Four Seasons Kuala Lumpur, situated in the heart of the city center and adjacent to the iconic Petronas Twin Towers, contributed significantly to the unparalleled accessibility to major attractions. Being able to explore key tourist spots on foot, coupled with the abundance of convenience stores and delightful eateries nearby, made my stay exceptionally convenient. Customer Service: Without a doubt, the highlight of my stay was the impeccable customer service. From the moment of check-in, Ms. Neoxuan's exceptional hospitality left a lasting impression. She not only warmly celebrated my birthday during check-in but also dedicatedly explained every aspect of the hotel's facilities, including the pool. Her thoughtful guidance enabled me to make the most of the hotel's amenities. Additionally, the delightful anniversary cake she arranged added a sweet touch to the beginning of my journey. Despite minor issues that arose during my stay, Ms. Neoxuan and Mr. Shazarique handled them with utmost professionalism, resolving each concern with remarkable efficiency. Their profound understanding of hospitality truly shone through, ensuring my comfort until the moment I checked out. I extend my sincere gratitude to both of them, and I intend to share this commendable experience with Four Seasons headquarters in Canada. Facilities and Amenities: The hotel boasts a range of facilities, including a pool and spa, that elevate the overall experience. Enjoying a delicious breakfast on the 6th floor with a breathtaking view of the park was an unforgettable experience. The underwater music in the pool added a unique touch of novelty, and the scenic view from the pool area was equally impressive. The rooms, equipped with bidets and featuring Deep Tech amenities, provided a fragrant and convenient atmosphere. The luxurious bed further added to the overall excellence of the accommodations. Overall Impression: In my opinion, there is no hotel in Kuala Lumpur that surpasses the exceptional standards set by Four Seasons. I wholeheartedly recommend Four Seasons to anyone reading this review. Once again, I express my deepest gratitude to Ms. Neoxuan and Mr. Shazarique for their invaluable contributions to my stay. Thank you for creating a memorable experience, and I look forward to future visits to Four Seasons Kuala Lumpur. Sincerely, Jihoon Min

Great view! I could enjoy the twin towers right through the window. The facility was also good but it was little bit disappointed when we had a breakfast at the restaurant cuz of services but it wasn’t really bother me to enjoy staying. Other than that, everything was fine.

The apartment suites are fully equipped and quite new, clean and smell-free. A service team will set up a separate WhatsApp group to provide services. Nice family stay. The view from the top is very good

Nice hotel. Booked for 4 days and 3 nights for lake and garden view but only could see hotel pool. 😂 Requested for same floor with another room which was granted. Deposit was hefty though. Enjoyed the breakfast. Super big room. Comfortable even for 4 people. Was charged for plug adapter “rent” but the hotel was kind enough to waive it. Basic swimming pool. Ot was super cold due to the wind. Kids club is chargeable per entry but was pretty simplistic too. But services are tip top.

Relaxing vibes in the middle of the city is a huge plus. Housekeeping staff and reception staff were friendly and helpful. However the management should learn to be more flexible regarding upgrades to be in line with other hotels in the city. Upgrades on site seems to be significantly higher compared to booking the upgraded room directly online. This does not make sense but hotel was inflexible. There was also no manager on site as well so front desk staff had to call. This resulted in alot of additional time wasted. Very disappointed in this lack of service by management in such a beautiful property. However, front desk staff remained very patient and professional and even took the effort to show us around as well as provide advice and assistance whenever possible.

The staff whether front line or room attendants all are friendly and greet us with a smile. Even the technician listened to our problem and solved it instantly. Location is very convenient except that area is always jam. So advise the travellers to set at least 2 hrs in advance for booking transport to airport because from hotel to airport needs 1 hr 20 mins. That timing excluded any jam in the city area.

Fabulous stay in Club Executive Deluxe Twin Room. Room was huge (45sq m) and design/layout of room was thoughtful. Chocolates and brownies were served in the room. Service staff were courteous, friendly and prompt. At least five meals were available foc through out the day. Felt really pampered.