Pontins Sand Bay Holiday Park Map, Address, Transportation & Nearest Stations and Airport

I attended my aunts wedding here and had a night to remember. The service went smoothly with friendly and courteous staff. Clean rooms with very comfortable beds. Well located with wonderful romantic views of the bay. Shout out to Ben, who was a big big help, and went the extra mile to ensure all guests desires were met. An unforgettable stay.

My mum and I had a wonderful time staying here! We were given adjoining rooms and it was so lovely to be able to pop in and see each other, whilst also having our own lovely space to stay in! It was a great location, had more than we even thought we needed but it made the visit so comfortable and nice for us!

A beautiful hotel with stunning rooms! The staff were friendly and breakfast was fantastic!! The bath tub was a delight with jacuzzi the bed was super comfortable! The decor and was lovely and the room we stayed at was incredible! I wish I could rate it higher

Stayed 2 nights to visit some old haunts and to witness the changes in the City since my last visit over 30 years previously. As such the hotel is perfectly located in the Bay Area which has been completely redeveloped and is totally unrecognisable since I was last in the city (when Tiger Bay was off-limits after dark!) Service was attentive and good, the staff helpful and unfailingly pleasant and keen to please. The room was as expected, comfortably furnished and clean. All expected amenities were installed. Breakfast was included in the price we paid and was the usual buffet offer - generous, tasty and good quality. Perhaps the eggs were a little over-cooked but this would be a very harsh criticism and I would rather comment on the excellence of the fresh fruits offered. The hotel has a restaurant facility (Thomas's) offering fairly standard fare of the burger/chicken/pasta variety. It may not win a Michelin star but it was good, filling stuff which frankly I prefer and was good enough to tempt me back the second night. Location is good on the fringes of the redeveloped Cardiff Bay. Access from J33 of the M4 was quick and easy (on site parking is provided) but make sure your Sat Nav is up to date if you do not know the area as most roads are very new. (Suggestion: Hotel should publicise nearby rail shuttle service with a 4 minute train journey to the City Centre every 12 minutes throughout the day).

A little confusing at the entrance to the hotel car park as we only wanted do a drop off before parking in the multi storey car park . We thought there was a charge as there were barriers but apparently you can drive in and get your ticket validated at the desk for one hour free. There was a long queue at check in which seemed to take ages. But the girl was pleasant and friendly and explained everything. Our rooms were together as requested and they all had sofa beds made up although we didn’t need them in all rooms. It was certainly adequate for one night before flying and even had a safe. Soap and shampoo pumps were provided in the bathroom and there was a hairdryer. Tea and coffee also. The bed was extremely hard and uncomfortable and was too close to the bathroom wall on one side so making it difficult for my husband to get in and out of bed ! The room was quiet until people started moving between 3-4 am. We had an evening meal which was served fairly quickly considering it was busy and the food was just ok. My husband found the cheese and ham panini rather dry and boring but it was served with a salad and chips. My chicken tikka was nice but had a soggy popadom . There were quite a few other choices including jacket potatoes and burgers. We didn’t hang around over breakfast as we had to get over to the airport which was about a ten minute walk away through an undercover walkway which only lasted a short distance so not so good if raining! In all it served a purpose but not cheap for one night at £152!

Overall the environment was clean and the staff were nice and helpful. There were lots of parking spaces. The location was good. Thank you for the service.

We got married at Cadbury in July this year and I couldn’t recommend them enough. From the very start of planning to the big day everything was amazing. The wedding team are the best, Erin and Matilda were so helpful and accommodating, communication was brilliant, emails were always answered so quickly and nothing was too much trouble. Paris and Katie looked after us on the day and they were also incredible. They kept us informed the whole day of how things were going and what we were supposed to be doing and when. They really did look after us, always checking if we needed anything, bringing us breakfast in the morning, helping with button holes and flowers, helping with the buttons on my dress, literally anything we needed they sorted. The whole day ran so smoothly because of them. All the staff were so friendly and happy and everything was done so seamlessly. The wedding breakfast and the evening buffet food was absolutely delicious. Tracey from the reservations team was brilliant. She sorted out all my room bookings for my guests so efficiently and was so helpful when I had to cancel/change names on some rooms relatively last minute. I really enjoyed all the planning with the team and the day was the most perfect day, thank you.