8.2/10Very Good200 Reviews
Termini Central Station Rome|0.18km from city center
I actually quite liked the classical style, and the room was very spacious. The toiletries were Acqua di Parma, and the location was very close to Termini Station and the Repubblica metro station, just a few minutes' walk – these were all definite plusses.
What was particularly bad was the service. When checking in, there were two lines, and one of them had no one in it. The staff didn't seem to be doing anything. After waiting for a long time, I tried asking and it turned out they could process check-ins there, but it felt like they'd just ignore you if you didn't ask. Also, they didn't mention anything about breakfast times or anything else, whereas the other line, dealing with Americans, got all sorts of reminders and information. We actually speak decent English and had done some research, learned a few Italian phrases, and were very polite, so I'm not sure if it was a staff difference or what. The concierge at the front desk was similar; we arrived around 1 PM and were told rooms wouldn't be ready until 2:30 PM, so we needed to store our luggage. The luggage storage area was locked. The concierge didn't offer to take our luggage or open the door proactively. After we asked, he just opened the door expressionlessly, as if it was a huge effort.
For our family of three, they added a small bed to the room. There was a connecting door in the wardrobe area to the adjacent room. Although it was locked, we heard the neighbor trying to twist the handle a few times at night, and it was quite loud. I'm pretty sure the other room was just curious, as I even tried twisting it myself to see how secure it was... but hearing that sudden noise in the middle of the night was unsettling.
Breakfast was also very mediocre. The bread quality was average, the coffee was average, and the freshness of the fruit was noticeably worse than at the hotels we stayed at in Florence.
It might offer decent value for money. You might want to consider what factors are most important to you before choosing this place.
