Apart from the surroundings being naturally beautiful with trees, lake, etc., for this kudos for the way the place is designed… nothing much special about this place unfortunately.
We were not impressed given all the hype in Social media platforms. Here are a few things I have noted that made me feel not worth coming back for:
1. Check in process is so Manual - we arrived right on check in time by 3pm. Lots of paperworks to be done, asked for each guests IDs, took photos of it. 1 paper we need to fill out with guest names etc, another paper to sign acknowledgement on rules, etc - literally in pen and paper. After all the paperworks, that is the only time we were briefed of the facilities map, where to go, what to see etc. So for this part alone - is almost 1 hour.
Since we have to go to each room/suite, we had to wait for buggy to bring us, another waiting of about 30mins., we even needed to approach again the reception desk to ask where is the buggy just for them to check again.
Come on, this is already 1.5 hr of us paying for the stay and yet we haven’t utilized the room and facilities itself.
We were only able to settle in our rooms almost 5pm already.
2. Restaurants, I understand all are organic. Hence charges are high. We went to the Indian Vegetarian restaurant and ordered - Parata, Fries, Fried Tofu, Palak Paneer and 2 juices our bill is about 3,500 pesos. For it being homegrown plants and organic, we accept that amount is that high. However, we were only 3 tables filled in the restaurant, not full house and yet food took almost 1 hour to arrive. 😕
3. All else comes with charge if you wish to utilise, like massage, water therapy and all. Charges for each of this service is already same as how much the room cost.
Free sessions -
Yoga in morning is good.
Sound therapy - not so.
Room wise is ok. It is a expected with the rates they charge, you expect to be in a decent room at least.
Nonetheless, it was good for experience. But may look out for other places with same facilities that will make you feel the value for money.
Main disappointment we have is all the waiting time we had faced, while being there on non-peak days (weekday) and yet for each thing we had to do/request, we had to wait minimum 30mins before getting the service needed.
Meanwhile, check out wise - everything was done fast and 12:30 sharp we were on our way out.😂
I am sharing based on what I have personally experienced, some may have enjoyed and experienced otherwise, unfortunately not the case for our group.
- Margo ELash
The environment is excellent for a holistic health resort. Wrapped within a forest with lots of trees and organic farming all over the place.
Good: Spa treatments were really good. All therapists very professional and I had an extremely good experience.
To improve:
- it's 2 hour drive from the airport. The resort does not provide shuttle service from airport, I had to find my own transport. Lucky I found a very reliable and good driver.
- customer service not up to such a luxury resort level. Some of them are good but some seem to be quite reluctant in answering requests. Like when I make booking, it takes them forever to reply, and no following up. I also sent my health report as requested at reservation, they never read it and still ask me about it when I arrive. What's the point.
- food could be better.
- decor and songs in the rest very outdated.
- sushifran
