Hello!I liked everything, but want to complain about one of your workers. His name is Elsit Koraj. In my room was not brush and toothpaste. I asked in reception about it, then Elsit Koraj said that he will tell workers to provide me. Then after 10 minutes he came by himself to my room, I wanted to take brush then he said “Can I come in? “. I thought he want to put by himself. But he entered to my room looked around then asked am I alone. Then asked if he can seat, it was very strange . Then I asked to leave my room. After 15 minutes he called to room phone and told “I was in gym, I ran, can I take shower in your room?”. I was angry and told that I will complain to him. That day was afraid to go down because thought only he is in reception and locked my door. Next day I wanted to complain and asked him to call administration. Then he blamed me that I allowed him to enter my room. what is this? What kind of service is this ? When I asked his full name he replied that no need to complain and than he has family and kids. I don’t care about it. You have to prevent others girls from it. That fact that I am young alone foreign girl not means that he can and tell anything he wants. I paid for what? I chose the best hotel for myself, paid not little money for what? For harassment? I was so annoyed and will leave my review everywhere and wil complain. You have to prevent others from him! Also when I asked to invite someone higher rank, he invited sale director. But he was just protecting his colleague telling how long he working there. He even didn’t listen me. I was post in instagram and tiktok, I have enough followers! If you will not take action in relation to him. Also he justified his actions by saying that he was checking whether I was a ********** or not and also accused me of letting him in!!!! What a humiliation!!!
- Yang
The hardware facilities are excellent. Just a 1.2m x 2.6m under-hung opening fan shows the hotel's economic strength!
The overall decoration is black, with a dark theme, so that I checked in at dusk and couldn't find how to turn on the light for five minutes.
The software service is even better. From the check-in, they were full of thank you, to the check-out two hours later, they were full of sorry, and their mouth skills were first-class. It's a pity that the three front desk staff were like the white board in mahjong, with expressionless faces: no happy smiles, and no dissatisfied anger. I wanted a room facing south with sunshine, but I was given a room facing northwest. The orientation was wronged, but the weather outside was 5 degrees above zero, and there was no air conditioning and hot air even after changing two rooms. Even the waiter who accompanied me to change rooms admitted that the corridor was warmer than my room. I didn't want to freeze to death in the room, so I checked out decisively. It's hard to imagine such a service, but the overall score is so high.
Fortunately, Ctrip has never let me down and has always been kind and has borne all the losses. It really deserves my trust for more than ten years👍
- MASTER-JIM
